Job Description

Internal Communications Officer , BCEHS


In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.


Reporting to the Manager, Internal Communications at BCEHS, the Internal Communications Officer is responsible for providing internal communications support for BCEHS. The Internal Communications Officer implements the comprehensive communication strategies for BCEHS internal and partner audiences. They will provide expertise and guidance to peers in writing, editing and web content generation and intranet strategy. The Internal Communications Officer will ensure communications and other forms of content are high quality, consistent and proactive, raising awareness about strategic corporative initiatives while maintaining strong and effective relationships with BCEHS staff and key partners.


What you\xe2\x80\x99ll do

• Liaise with staff, other first responder organizations such as police and fire, representatives from other Health Authorities, and local municipalities to respond to requests for information, as well as to collaborate on joint initiatives and events.
• Write, edit and produce diverse communications such as social and online media, internal responses and briefs, partner correspondence, intranet content, newsletters, brochures, displays, speeches and presentations. Must ensure overall quality, consistency and effectiveness of complex communication materials.
• Co-ordinate the production and distribution of internal engagement products such as the BCEHS intranet, annual reports and educational materials.
• Determine content in conjunction with the Manager, Internal Communications; Research, write articles, and work with others such as designers, photographers and printers.
• Provide advice and guidance to leaders regarding internal communications to ensure accuracy of messages and materials; contribute to the development and content management of the BCEHS\xe2\x80\x99 intranet.
• Liaise with partners, both internal and external, to develop a broad understanding of important issues, challenges and strategic directions and to foster open dialogue

What you bring


A level of education, training and experience equivalent to an undergraduate degree in a relevant discipline such as Journalism, Public Relations or Communications, combined with at least five years of experience in a communications role.


Skills and Knowledge:

• Excellent interpersonal and communications skills (verbal and written); solid journalistic business writing and the creation of compelling publications;
• Proficiency in organizational electronic communication technology, desktop publishing and web-based technology practices would be beneficial.
• The ability to handle highly confidential and sensitive issues with skill, tact and diplomacy is important as is excellent decision making skills;
• Ability to work independently and as part of a team;
• Flexibility to reprioritize quickly to meet changing priorities.
• Strong working knowledge of Microsoft Office suite of products, Adobe Acrobat, database and web-based programs.

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission\xe2\x80\x99s 94 Calls to Action (2015), In Plain Site Report (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

Job Type: Regular, FT
Wage: $86,398 - $124,197. The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience, and would be in alignment with the provincial compensation reference plan.
Location: 2955 Virtual Way, Vancouver, BC (or hybrid flexible)
Closing date: October 26, 2023
Days of Work: Monday to Friday
Requisition # 231012-ICO


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

What we do


BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services and is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.


Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.