Internal Account Manager

Magog, QC, CA, Canada

Job Description

Codet Inc. is Canadian company established in 1946. We are the manufacture of the BIG BILL brand of workwear, safety footwear, flame-resistance apparel, and outdoor apparel. We are seeking a full time Internal Account Manager to join our team. Learn more: https://www.bigbill.com/

o Enter orders

o Create Return Authorization Forms for Customers

o Advise and assist customers

o Support the onboarding of new clients.

o Act as product expert with full understanding of industrial standards.

o Complete Quotes

o Collaborate with production, marketing, and sales to ensure customer satisfaction

o Maintain/develop good customer relationships

o Must be a problem solver

o Answer the phone and emails via Freshdesk (ticketing system and internet phone)

o Keep customer information up to date in the system

o Explain policy: price, delivery, warranty, returns and customer credit

o Evaluate customer back orders and make suggestions to improve delivery.

o Monitor the EDI

o Management of authorization numbers for returns

o Any other task on request.

o Systems used: Outlook, Teams, Freshdesk, AS400

Ideal Candidate:



o bilingual in French / English

o minimum 3 years of customer service or internal sales experience.

o sales experience with apparel, workwear, ppe, uniforms, or within a related industry is preferred.

Schedule: Daytime Monday to Friday, 8am to 4:30pm

Salary according to experience and training

Job Types: Full-time, Permanent

Work Location: In person

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Job Detail

  • Job Id
    JD2818490
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Magog, QC, CA, Canada
  • Education
    Not mentioned