Internal Account Manager
Job Description
Codet Inc. is Canadian company established in 1946. We are the manufacture of the BIG BILL brand of workwear, safety footwear, flame-resistance apparel, and outdoor apparel. We are seeking a full time Internal Account Manager to join our team. Learn more: https://www.bigbill.com/
o Enter orders
o Create Return Authorization Forms for Customers
o Advise and assist customers
o Support the onboarding of new clients.
o Act as product expert with full understanding of industrial standards.
o Complete Quotes
o Collaborate with production, marketing, and sales to ensure customer satisfaction
o Maintain/develop good customer relationships
o Must be a problem solver
o Answer the phone and emails via Freshdesk (ticketing system and internet phone)
o Keep customer information up to date in the system
o Explain policy: price, delivery, warranty, returns and customer credit
o Evaluate customer back orders and make suggestions to improve delivery.
o Monitor the EDI
o Management of authorization numbers for returns
o Any other task on request.
o Systems used: Outlook, Teams, Freshdesk, AS400
Ideal Candidate:
o bilingual in French / English
o minimum 3 years of customer service or internal sales experience.
o sales experience with apparel, workwear, ppe, uniforms, or within a related industry is preferred.
Schedule: Daytime Monday to Friday, 8am to 4:30pm
Salary according to experience and training
Job Types: Full-time, Permanent
Work Location: In person
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Job Detail
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Job IdJD2818490
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMagog, QC, CA, Canada
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EducationNot mentioned