is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer's business needs.
SUMMARY -
Intermodal Coordinator
Shift: Sunday to Thursday 22:00-05:00
Reports to: Intermodal Operational Manager
Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.
KEY ACTIVITIES
Duties and responsibilities include, but are not limited to:
1. Track and Monitor Intermodal Movements
Follow up on all ETA requests in a timely manner
Investigate root cause of delays
Update customer tracking reports as required
Communicate with CN personnel regarding trip plans, rail billing, and delays
Ensure accuracy of all information being relayed to the customers
Report left behind units and terminal delays daily
Terminal tracking reports to be sent to city dispatch groups daily, ensuring accuracy of ETA's
Report all loads requiring delivery appointments to the customer service group and appointment desks within 48 hours of rail ETA
Create service alerts on delayed orders, notify customer service to allow proactive communication to customers
2. Dispatch Maritime, Saskatchewan, and US loads
Track loads inbound to the Maritime provinces, keeping third party carriers informed of ETA's
Communicate customer appointment times to third party carriers to ensure on-time delivery
Accurate entry of all information in dispatches, including weight, seal, piece count, temperature, arrival and departure times
Request equipment and reservations for designated areas as required
Book pick up and delivery appointments with CNTL as needed for US and NL loads
Create weekly outbound planning sheets for Saskatchewan and Maritimes
Manual rail billing as required
Scanning documents in Synergize
3. Monitor Temperature Discrepancies
Using iBright and TK Tracking, confirm that the reefer set points match the order and manifest temperatures in TMW and on customer bills
Tracking ice cream, meat and high priority loads for set temperature, box temperature, alarm codes, and fuel levels
Contacting CN to request reefer re-fueling or mechanical checks at accessible terminals while in transit
Report offline units or reefer codes to Call Centre to arrange for repair
Report units of concern to dispatch, with rail ETA's, to arrange pick up and repair as needed
4. Communication with Internal Customers
Relay accurate information to the customer service group regarding ETA's, rail delays, etc.
Liaise with the dispatch group regarding ETA's, billing issues, missed in-gates, etc.
Report areas of concern to management as needed
5. Minimize Accessorial Costs
Notify terminal dispatch staff of all units available for pick up at rail terminals to reduce storage charges
Notify terminal managers of rental equipment accruing detention fees to prioritize the return of units
SKILLS & KNOWLEDGE
Education
High School Diploma - Preferred
Certification in Supply Chain or Logistics is preferred.
Experience
Experience in a fast paced environment, critical thinking skills, communication skills, time management skills, and the ability to work independently or with minimal supervision
Computer proficient in a variety of software applications (TMW, Microsoft Excel, Telecommunications, CN One, etc. would be an asset.
Minimum 1 year of dispatching experience in road or rail operations
Excel medium to advanced level required
Excellent organizational skills, including time management, attention to detail, and ability to multi-task
Excellent communication skills, ability to respond to inquiries quickly and accurately via email and phone
Proficient in critical thinking and decision making
Ability to analyze and compile data and information accurately
Proficient in a variety of software applications (TMW, Microsoft Excel, Telematics, CN One, etc.)
Ability to plan and dispatch drivers for on-time delivery
Strong interpersonal skills, ability to build and foster relationships with internal and external customers, driven to achieve high levels of customer satisfaction
Intimate knowledge of Canadian geography and CN's terminals and rail sidings.
Knowledge of CN's network including terminal abilities, terminal challenges, and cutoffs.
BENEFITS & PERKS
WHY JOIN TRANSX?
Large, Canadian owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports
BENEFITS
Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
RECOGNITION PROGRAMS
Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives
OTHER PERKS
Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment
Professional & personal growth
APPLY TODAY!
TransX Ltd. is committed to building a culture of diversity, equity and inclusion also welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
If you require accommodation for the recruitment process, please let us know at the point of application.
We thank all candidates for their interest; however, only candidates selected for an interview will be contacted.
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