Job Description

For more than 20 years, LAN Solutions has provided comprehensive IT services and support to businesses and non-profit organizations throughout Western Canada. Our clients count on us for reliable, stable, and secure technology including cloud services, a 24/7 Service Desk, scheduled on-site support, strategic IT planning, and more. We believe everybody deserves professional managed IT services, so we customize each solution to their specific budget and goals for growth. Above all else, we are loyal, accountable, and nimble.LAN Solutions continues to grow and is looking for the right person to join our dynamic team.Are you a "go-getter" with intermediate (4+ years) IT support and/or service desk experience? Are you eager to learn the ropes and make a difference in a fast-paced, customer service-focused, fun environment where you will be introduced to a multitude of responsibilities relating to IT service and support?If so, we would love to hear from you about the role of Intermediate IT Service Desk Specialist at LAN Solutions. The successful applicant for this position will be required to complete remote desktop and server administration, break/fix tasks, and computer maintenance. Occasional client on-site work may also be required.We are seeking an energetic, self-motivated individual who possesses:

• Strong customer service, interpersonal and communication skills.
• A positive attitude and drive to succeed.
• A desire to provide impeccable remote support.
• The ability to work comfortably from home or at client locations.
• A diploma or degree relating to Information Technology.
• Intermediate, relevant employment experience: more than 4 years of industry experience is required.
• A firm understanding of computer networks (components, topology, etc.).
• Experience with Microsoft 365, including SharePoint and Teams.
• Capabilities in all facets of Windows Server administration.
• Knowledge of Windows Workstation and MS-Office applications.
• Knowledge of computer hardware and experience troubleshooting hardware failure.
• Experience with Apple products.
• Microsoft Azure experience will be beneficial.
• The ability to work in a team environment.
• A car (some travel is involved).

We are eager to meet with qualified applicants looking to share their experiences with us. If you are ready to upgrade your career, share in our commitment to premium service delivery, and are ready to work in a dynamic company, please submit your resume for review.Job Type: Full-timeSalary: $55,000.00-$60,000.00 per yearBenefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Supplemental pay types:

• Overtime pay

COVID-19 considerations:
Standard COVID-19 precautions are being taken.Experience:

• IT support: 4 years (required)

Expected start date: 2022-09-19