Job Description

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.



WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

The Intermediate Citrix Analyst, Data Center Operations, is responsible for being a technical resource within the IT Data Center Operations team, supporting the various technology systems and infrastructure that are key to delivering value to WestJet.



Being a part of an operational pod, the intermediate analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within WestJet's Data Center and Private Cloud environments. Playing a key role in change, incident, and release management for the product stack, the analyst will maintain the stability and functionality of the systems supported.



The analyst will be involved in scrum methodology and will participate in estimations, planning, and delivery of sprints. Can be asked to provide input on developing requirements and propose solutions that meet business needs.

Key deliverables / responsibilities include:

Manage diverse operational services spread across geographically separated data centers and private clouds, including, but not limited to: + Citrix/VDI technologies
+ VMWare virtualization technologies
+ Windows and Linux operating system deployments
+ Storage platforms
+ Data protection and File Replication Services
+ Infrastructure management and optimization
+ Performance monitoring and baseline analysis
Delivery of sprint work items identified as priority within timelines Involved in change, incident, problem Management tasks within product team Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within Ticket management, documentation of steps taken to fix or improve work items Knowledge management input, development of support runbooks and transition to operation process Support automation of anything that can reasonably be automated, including CI/CD of Infrastructure systems and services Requirement to be on-call Improvement of security posture within technology stack supported Participation in relevant audits if required Mentorship of Analyst group within the wider team

Experience and qualifications:

Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent combination of industry training and experience 5+ years of working experience within an Enterprise environment, supporting diverse IT Infrastructure platforms. Technical knowledge with 4+ years of experience in Windows and Red Hat Linux Server operating systems in an enterprise environment. 3+ years of hands-on technical working experience with the architectural and/or deployment and/or operational support of VMware vSphere Hypervisor/ESXi. 3+ years of hands-on technical working experience with the Citrix ecosystem, including XenApp, XenDesktop, Delivery Controllers, StoreFront Servers, Citrix Gateways and Profile management with FSLogix . Experience in an Airline setting considered an asset Experience with scripting and automation skills (VMware PowerCLI, Terraform, Bash, PowerShell Puppet, and/or Ansible). Requires advanced problem-solving, interpersonal and communication skills Proficient in managing service components to ensure they meet business needs and performance target Incident and problem management skills Excellent time management skills, ability to manage multiple items Willingness to learn related technology and business process Ability to determine root cause from outcomes

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:


A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.



As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada's leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.



WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know at talent@westjet.com. We encourage all qualified candidates to apply.





At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.





We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.



For more information about everything WestJet, please visit WestJet.com.



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