Job Description

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Job Type: Employee
Duration in Months (for fixed-term jobs): N/A
Job Family: Student and Campus Support
# of Open Positions: 1
Faculty/Service - Department: Mobility
Campus: Main Campus
Union Affiliation: SSUO
Date Posted: April 28, 2025
Applications must be received BEFORE: May 09, 2025
Hours per week: 35
Salary Grade: SSUO Grade 10
Salary Range: $77,637.00 - $98,070.00
About Student Affairs:
Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!
Theres nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, were sure that youll enjoy the experience as much as our students do.
Position purpose:
Responsible for the management, implementation and operationalization of all mobility programs (outgoing and incoming). The incumbent also ensures alignment in the communication and procedural strategies of all programs.
Responsible for ongoing communication with international partners and ensuring the smooth running of mobility programs.
In this role, your responsibilities will include:
Responsible for the operational and communication planning of Exchange Programs for outgoing and incoming students, both at the administrative and academic levels, in order to offer support services at the level of student expectations.
Works closely with the Intermediate Specialist, Academic Advising and Manager, Undergraduate and Graduate Administration to promote exchange programs. Organizes, coordinates and conducts regular meetings with them to ensure optimal efficiency of operations and student services.
Responsible for the entire candidate selection process, as well as for the design and updating of mandatory pre-departure, accompaniment and return workshops to enhance student support and experience.
Responsible for communications with partners and Intermediate Specialist, Academic Advising, with the aim of maximizing the number of students selected and offering optimal service to students and partners. Implements strategies to increase student participation in uOInternational promotional activities.
Manages complex files for University of Ottawa students and students from higher education institutions abroad who participate in student mobility programs. This may include complaints, difficult reception abroad, integration or mental health problems, etc. The incumbent ensures that problem cases are handled with tact and professionalism, using designated and appropriate experts.
Develops and implements communications and marketing strategies to promote exchange programs to students and the university community in order to achieve internationalization objectives. Ensures exchange program visibility at fairs, events, conferences and delegations in Canada and abroad.
Acts as a resource person for the University's various exchange programs and as an intermediary between University of Ottawa stakeholders and those of higher education institutions abroad or external partner organizations. Recommends the creation of new inter-institutional agreements.
Maximizes outreach and promotion of scholarships available to exchange students. Also oversees the administration of mobility grants.
Regularly updates his/her knowledge of travel advisories issued by Global Affairs Canada and works closely with the International Travel Advisor. Informs the Senior Mobility Specialist of advisories affecting University of Ottawa students. Ensures communication with exchange students and partner institutions during emergency situations abroad or in Ottawa, and with risk management officials.
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En collaboration avec le cabinet du Vice-prxc3xa9sident, International et Francophonie, assure la planification des visites de dxc3xa9lxc3xa9gations pour les partenaires en mobilitxc3xa9 xc3xa9tudiante
What you will bring:
University degree at Bachelor's level. Training in the following fields would be considered an asset: communications, marketing, and international education.
Minimum 3 years' experience in program and project management or in communications and marketing.
In-depth knowledge of all aspects of the university environment, including curricula, academic regulations, registration procedures and all student services
Knowledge of international education systems at undergraduate and graduate levels
Experience in communication (including public presentations), interpersonal relations and problem solving
Experience in dealing with a wide range of clients, both internal and external to the University
Teamwork, communication and interpersonal skills
Knowledge of various computer programs
Ability to create promotional material on various platforms
Advanced oral and written expression skills in French and English
Experience in analyzing school files with attention to detail.
Strong intercultural communication skills and diplomacy
Ability to work under pressure, independently and on several files simultaneously
Supervisory experience or knowledge
Participation in a student mobility program an asset
Knowledge of a third language an asset
Available to work evenings or weekends to participate in activities or events.
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.