Job Description

About BCFNJC:

Empowered by the First Nations Leadership Council and in partnership with the provincial and federal governments, the BC First Nations Justice Council (BCFNJC) is responsible to 204 First Nations in BC. Our mandate is to reduce the overrepresentation of First Nations Metis and Inuit people in the criminal justice system and the child protection system, and to support Nations as they move to sovereignty over justice.

The BCFNJC is growing rapidly. Indigenous people in BC deserve world-class legal services and programs. To this end, we are seeking team members who share our vision, understand the gravity of the work, are excited by the opportunity and will not stop until we reach our goal. We take our mandate seriously but also strive for a balanced, caring work environment that is respectful and supportive.

Position Summary:

Reporting to the Director of Policing, Oversight & Accountability, the PAU Intake Coordinator is responsible for promoting a culturally safe work environment and welcoming clients to the Police Accountability Unit (PAU), which is a virtual legal clinic. The Intake Coordinator conducts intake for new clients, supports warm referrals, and assists with other administrative duties such as records management, arranging travel, and coordinating client services with other work units.

The successful candidate for this role will be the first point of contact for clients contacting the PAU and therefore must possess strong interpersonal skills and communication skills. The Intake Coordinator must also have excellent organizational skills and initiative.

Job Duties and Responsibilities:

Serve as the first point of contact via phone and email for the PAU. Interview prospective clients to determine if the person is eligible for services. Maintain awareness of other services throughout the province and provide contact information/referral to those resources. Work collaboratively with other PAU administrative staff to open, update, maintain, index and assemble client files and records in the case management platform, in accordance with BCFNJC policies. Work closely with PAU team to ensure a collaborative work unit. Receive client referrals from Indigenous Justice Centres and work collaboratively across teams for seamless client services. Coordinate travel arrangements and communicate itineraries to PAU team members. Conduct records management functions by classifying and storing records, in accordance with BCFNJC policies. Compile and submit statistical data regarding calls received, clients served, and services delivered, in accordance with BCFNJC policies. Provide direct administrative supports to the PAU team as needed, including scheduling appointments, meetings, and events. Provides back-up support to other PAU administrative staff, including administrative duties of the PAU Legal Assistant or Paralegal. Assist in developing procedures, protocols and templates for the PAU. Handle confidential information with discretion and professionalism. Contribute to the collaborative approach to wrap-around services in the Indigenous Justice Centers. Other tasks and duties as required at the discretion of the PAU lawyers and the Director.

Qualifications & Work Experience:

A diploma or degree in legal or business administration, social sciences or humanities or a combination of relevant education and experience. 3+ years experience working in legal administration, social services, intake or a similar role or the equivalent combination of education and experience. Experience answering phones and directing calls in a legal practice or social work environment, including crisis line training or experience, would be beneficial. Knowledge of First Nations practices and cultures. Knowledge of MS Office programs including (Word, Excel, Outlook, PowerPoint). Comfortable using technology to deliver virtual support. Knowledge of clerical practices and procedures and organization management principles. A clear criminal reference check (CPIC) will be a condition of employment.

Job Title:

Police Accountability Unit Intake Coordinator

Reporting:

Reports to the Director of Policing, Oversight and Accountability

Location:

Option to work a 50/50 in-office hybrid model - Hybrid BCFNJC Location

Pay Range:

$55,000 - $65,000 annually

Benefits:

Extended benefits package that includes extended health and dental, personal days, paid vacation, and RRSP/TFSA savings plans

Hours:

Full-time (35hours / week); Mondays to Fridays



While we recognize the value of diversity in the workplace and welcome applications from people of all backgrounds, preference will be provided to Indigenous applicants in accordance with section 41 of the BC Human Rights Code. Candidates of Indigenous background are encouraged to self-identify on their application.