Job Description

Intake Caseworker - Motor Vehicle Accidents (MVA Program)

Location:

89 Queensway W, Mississauga, ON L5B 2V2

Job Type:

Full-Time, In-Person

Compensation:

$45k-55k per year (commensurate with experience)

Overview

iScope Concussion & Pain Clinics is Canada's national, neuro-focused rehabilitation network. Our multidisciplinary team -- including Neurologists, Psychiatrists, Physiotherapists, Occupational Therapists, Chiropractors, RMTs, Clinical Counsellors and Kinesiologists -- provides coordinated, evidence-based care to patients recovering from concussion, chronic pain, and complex injuries.

We are seeking a

dedicated and compassionate Intake Caseworker

to join our team. This role plays a key part in helping individuals who have recently experienced a

motor vehicle accident (MVA)

or other injury navigate their rehabilitation journey with care, clarity, and efficiency.

Key Responsibilities

1. Referral Intake & Assessment

Receive, review, and prioritize incoming referrals for chronic pain and rehabilitation services. Assess completeness of documentation and determine clinical urgency. Collect and organize medical history, imaging, and previous treatment information.

2. Care Coordination & Scheduling

Communicate with referring physicians and specialists to clarify information and ensure smooth case transfer. Schedule patients with the appropriate providers based on referral details and availability. Confirm appointments and provide logistical details and preparation instructions to patients.

3. Patient Communication & Support

Serve as the main point of contact throughout the intake process. Clearly explain next steps, timelines, and expectations to patients and families. Ensure patients feel supported and informed during each stage of their care journey.

4. Documentation & Record Management

Maintain organized and confidential records of referrals, communications, and appointments. Track pending referrals, follow up as required, and ensure timely processing. Contribute to ongoing quality improvement by identifying workflow efficiencies.

5. Collaboration & Professional Growth

Work closely with clinicians, administrative teams, and leadership to coordinate care and resolve barriers. Participate in team meetings and training sessions to stay current on best practices in pain management and MVA case coordination.

Qualifications

Diploma or degree in

Kinesiology, Health Sciences, Rehabilitation, or a related field

(preferred). Experience in

case management, intake coordination, or healthcare administration

. Strong knowledge of the

Ontario Motor Vehicle Accident (MVA) / Statutory Accident Benefits (SABs)

system is highly desirable. Excellent communication, organizational, and multitasking skills. Proficiency with EMR systems and a commitment to confidentiality and patient care.

Why Join iScope

Join a

national, multidisciplinary team

dedicated to redefining neurorehabilitation in Canada. Supportive environment with opportunities for

professional development and advancement

. Comprehensive benefits package, including: Extended health and dental coverage Paid time off Company events and ongoing training

Make a meaningful difference in the lives of individuals recovering from injury.

Apply today to join iScope -- where compassionate care meets clinical excellence.

Education:

Bachelor's Degree (preferred)
Job Type: Full-time

Pay: $45,000.00-$56,000.00 per year

Benefits:

Company events Dental care Extended health care Life insurance Paid time off Vision care
Work Location: In person