Job Description

Company Overview

Ridgeway Clinic is a trusted provider of occupational health in combination with other medical services. We are dedicated to supporting individuals through compassionate, efficient, and confidential services. We're seeking a detail-oriented and empathetic professional to join our team as an

Intake Appointment Coordinator and Drug & Alcohol Testing Administrator

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Summary

This dual-role position is responsible for coordinating client intake appointments and administering drug and alcohol testing services in accordance with federal, provincial, and company guidelines. The ideal candidate is highly organized, customer-service oriented, and committed to accuracy and confidentiality.

Key Responsibilities

Intake Appointment Coordination

Serve as the first point of contact for new clients seeking services Schedule and confirm appointments, ensuring proper documentation is completed Input and manage client data in the electronic health record system Communicate with internal teams to ensure preparedness for each intake session Provide clear instructions and support to clients regarding required forms, identification, and policies

Drug & Alcohol Testing Administration

Conduct and/or observe drug and alcohol testing procedures following DOT and non-DOT protocols Accurately collect and process specimens (urine, breath, or saliva) Maintain chain-of-custody documentation and secure transfer of specimens Ensure testing environment is clean, safe, and private Manage test results in compliance with confidentiality standards

Requirements

High School Diploma or equivalent Previous experience in medical, administrative, or substance testing environments a plus Strong organizational and multitasking skills Professional demeanor and excellent communication skills Proficient in Microsoft Office and/or EMR systems Ability to handle confidential information with discretion Certification for drug/alcohol testing (or willingness to obtain upon hire)
If you're ready to make a difference in the healthcare community and thrive in an innovative environment, we invite you to apply today and join our team at Ridgeway Clinic.

Job Type: Full-time

Pay: $48,000.00-$52,000.00 per year

Schedule:

Monday to Friday Weekends as needed
Work Location: In person

Expected start date: 2025-06-02