Job Description

Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?

We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker - when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and hard work inform everything we do - from our innovative technological approach to our commitment to the communities we serve, we drive for excellence while maintaining our homegrown roots. Join our award-winning Dream Team and grow with us!

Primary Responsibilities

Maintain a valid RIBO license in good standing and fulfill all continuing education requirements. Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person. Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries. Review policies and recommend coverages to clients based on individual needs. Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution. Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up. Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages. Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages. Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience. Uphold all company health and safety policies, ensuring a safe environment for all. Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness. Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.
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Requirements

Ability and willingness to obtain a RIBO license within 3-6 months of employment Demonstrates a high degree of professionalism and integrity Has excellent interpersonal and communication skills Works well within a team and independently, taking initiative to assist team members where needed Interacts with patience, enthusiasm and dedication Pays close attention to detail and multitasks with a high level of organization and accuracy Approaches learning and professional development with enthusiasm Possesses a high school diploma or equivalent with 2+ years of customer service experience
This is an on-site position and training will take place in Welland, Ontario.







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Benefits

The Company





Duliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winner of Brokerage of the Year (2019), and Lincoln's Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs.

As a valued Dream Team Member, you receive:Competitive compensation A benefit package including medical, dental and vision coverage A health spending account to use at your discretion RRSP and DPSP Plan Paid Personal Days Competitive vacation entitlement Paid time to volunteer in the community Training and development opportunities


Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us!