Job Description

We are seeking a dynamic, detail-oriented Broker to join our award-winning Program team within BMS Canada's Affinity division. In this role, you'll play a key part in delivering exceptional service to a diverse portfolio of clients who are professionals, business owners and members of association programs. This is a multifaceted position that requires critical thinking, a passion for problem solving, and a collaborative approach to program and client management. You'll work closely with the broader Affinity team and leadership and external partners to ensure the successful delivery of our insurance offerings.

Key Responsibilities

Support a portfolio of affinity clients, providing exceptional day-to-day service and support Respond to client inquiries via email, phone and live chat with professionalism and urgency Assist the team in coordinating renewals, including proposal development and data collection Liaise with underwriters to negotiate referrals Support the implementation and ongoing management of group programs, including onboarding, product changes, and performance tracking Identify coverage gaps, risk exposures and provide thoughtful, tailored solutions Maintain accurate policy documentation, including certificates, in compliance with internal processes Assist with the creation of reports, and program documentation to support engagement Continuously look for opportunities to improve processes and enhance the client experience Key Capabilities and Attributes for Success Knowledge of commercial P&C insurance products, with a focus on group or affinity programs an asset Excellent verbal and written communication skills, with a client-first mindset Proven problem-solving ability and comfort managing complex or multi-stakeholder issues Strong organizational skills and attention to detail, with the ability to manage competing priorities Ability to work independently and as part of a collaborative team environment Technologically savvy, with proficiency in Microsoft Office tools High level of professionalism, discretion, and integrity RIBO licence is considered an asset, must be willing to obtain licence within designated period of time if not already held Minimum 1 year experience in a brokerage or insurance role preferred
BMS Canada is a division of BMS Group Ltd., a specialist Lloyd's Insurance Brokerage with more than 1,000 staff across 35 global offices throughout Canada, USA, Australia, Europe and Asia, and is headquartered in London, UK. BMS is a Canadian-owned insurance brokerage and prides itself on its entrepreneurial spirit and focus on leading service.

BMS Canada has been recognized on numerous occasions as a Top Brokerage and Top Insurance Workplace. Our teams work collaboratively with our global offices to deliver innovative insurance and risk management solutions. We invest in our people and believe in supporting each team member's growth and development.

We provide:

Competitive compensation and benefits, including health & wellbeing allowance Paid vacation Ability to buy company shares Opportunities to grow and define your own career path Hybrid schedule with centrally located office (Lansdowne in Ottawa) Paid underground parking at office Support for continued professional development Opportunity to attend industry events Team social events, including summer activities and office holiday parties
You'll love being part of our dynamic team of smart, energetic, motivated people who work hard to achieve results and enjoy having fun!

Additional Details

Monday - Friday, Full time position

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

Benefits:

Dental care Extended health care On-site parking RRSP match Vision care
Work Location: Hybrid remote in Ottawa, ON K1S 5K5