Job Description

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

CONTACT CENTER - INSURANCE ADVISOR

Our Insurance Advisors are responsible for proactively meeting customers' needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

Here is what a typical day looks like

Manage incoming call queues and maintain low wait times Answer customer inquiries, striving for one touch resolution for the customers Optimize sales opportunities in each call, while prioritizing customers' needs Quickly access information from online databases to complete customers transactions Make outbound calls for customer policy renewals and account reviews Adapt your sales strategy based on the nature of your call, and customers priorities

The value you bring

Level 2 General Insurance License required. 2-3 years in a sales or customer service role, demonstrated passion for exemplary customer service Professional experience building rapport with customers over the phone and through email Previous Insurance or Call Centre experience is an asset

Role Details

Location: In-Office in Victoria, BC Hours: Full Time - 37.5 hours/week + Mon-Friday 7am-7pm PST
+ Saturdays 9am-5pm PST
Salary Range: $50,000 - $70,000 Requisition#: 82528

Why Western?

Western's people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

14 Paid Wellness Days, 3 weeks' vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024-2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion:

At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn't perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page.

Our Human First Hiring Approach:

We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western's Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose-driven environment excite you, we'd love to hear from you.