Job Description

We are one of Canada\xe2\x80\x99s Top Employers, Join Us We will train you! Multiple remote locations hiring - You will be licensed to sell personal lines insurance and you will have access to further resources to advance your knowledge, training, and ultimately, your career. In this role you will help our customers through a variety of insurance needs and generating referrals for complete coverage.

CONTACT CENTRE - INSURANCE ADVISOR Are you looking for a flexible, work from home opportunity? Our Contact Centre is hiring remote Contact Centre Insurance Representatives! Our Insurance Advisors are responsible for proactively meeting customers\xe2\x80\x99 needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

Here is what a typical day looks like

• Manage incoming call queues and maintain low wait times
• Answer customer inquiries, striving for one touch resolution for the customers
• Optimize sales opportunities in each call, while prioritizing customers\xe2\x80\x99 needs
• Quickly access information from online databases to complete customers transactions
• Make outbound calls for customer policy renewals and account reviews
• Adapt your sales strategy based on the nature of your call, and customers priorities

The value you bring

• Level 1 General Insurance License required, employer paid and supported.
• Passionate about customer service
• 2-3 years in a sales or customer service
• Excellent phone etiquette
• Professional experience building rapport with customers

Preferred

• Call center experience
• Level 2 General Insurance License preferred
• Previous Insurance experience preferred
• Adept in retrieving customer data efficiently
• Recent post-secondary and or vocational training

Location: Victoria, BC Hours: Full Time \xe2\x80\x93 37.5 hours/week

• Mon-Friday 8am-8pm PST
• Saturdays 9am-5pm PST

Role Level: S3 Requisition: 79168
Western Financial Group \xe2\x80\x93 Top 100 Canadian Employer
Our people make us who we are and we\xe2\x80\x99re thankful to have been recognized as a Top Employer across Canada! We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?
As one of Canada\'s top insurance broker, Western creates security and has provided customized insurance solutions to over 1 million Canadians. For over a century, we\'ve secured our neighbours\' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.
Health & Wellness
At Western we take pride in providing programs that add value to our people\xe2\x80\x99s lives \xe2\x80\x93 after all, they are our greatest asset! Eligible employees receive a competitive compensation package consisting of 3 weeks\xe2\x80\x99 vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.