Job Description

THE LOCATION

364 Richmond Street W, Toronto, ON (Note: This is an in-office opportunity)

THE OPPORTUNITY

These seasonal roles will be temporary contracts, starting May 15th with opportunities to convert to permanent roles if you do a great job!

As a member of the Concierge Division (Customer Care/Contact Centre), you will be part of the team responsible for providing everyday luxury experiences to our clients, across phone, live chat, and email. As a Concierge Advisor, you will resolve client inquiries by delivering world-class sales, solutions, and service excellence to exceed client expectations and maximize value in every interaction. And, with the skills you gain in this role, the opportunities are endless \xe2\x80\x93 from a rewarding career in Concierge to continued growth and development with Aritzia.

THE ROLE

As a Concierge Advisor, you will:

• Provide world-class customer service to our clients via phone, live chat, and email
• Resolve client inquiries with a first contact resolution and a sense of urgency
• Support clients through facilitating retail and e-commerce orders, returns, and more
• Provide clients with exceptional solutions, product knowledge, and styling
• Learn to navigate and multi-task various systems
• Develop and manage strong customer relationships through outstanding and consistent customer experiences
• Meet and exceed productivity by exemplifying strong KPIs on various channels and skill sets
• Maintain attendance and availability requirements

THE QUALIFICATIONS

The Concierge Advisor has:

• A commitment to complete training and adaptability to learning new applications and systems
• A strong ability to communicate effectively in written and verbal English
• Secondary languages are considered an asset
• A passion for providing excellent customer service and building client relationships
• A commitment to quality results, resourcefulness, and solution-oriented customer service
• An ability to prioritize and time-manage
• An optimistic and positive personality - coachable, adaptable, and responsible
• An ability to take on new opportunities and challenges. Excitement to continue to develop and grow yourself
• A commitment to learn and apply Aritzia\'s Values, Business, and People Leadership principles
• A passion for fashion
• An ability to meet attendance requirements
• Call center, contact center and/or customer service experience is considered an asset
• An ability to be seated at a desk for up to 8 hours/day

THE HOURS

As a Concierge Advisor, you should be comfortable with the following:

• Available Monday to Friday for your first two weeks of training for 30-40 hours of each week (Note: Morning and evening training sessions may be available to select from)
• Full-time availability is 32-40 hours per week (Preferred)
• Part-time availability is a minimum of 24 hours per week
• All shifts are 8.5 hours in length and fall within operating hours of 6 am - 10 pm your local time
• You will be required to be available for weekend and weekday shifts
• During our peak sales events that occur in June and July, Concierge Advisors may increase their availability
• No extended time off request will be approved over peak sales events
• Open availability is preferred

THE PAY & THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Industry-leading wages as high as $20 per hour
• Competitive Pay Packages - A commitment to performance-based pay increases and career progression
• A set schedule \xe2\x80\x93 Aritzia Concierge operates on a program that provides set weekly schedules for three-month intervals (Available schedules are based on business needs)
• Product Discount - Our beautiful product, at our famous discount
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• Aspirational Workspace - Every detail is considered to connect to the energy of the culture
• Health Benefits - Comprehensive health, vision, and dental packages for eligible employees
• Extras - A multitude of other perks like hotel and restaurant discounts, self-care promos, on-site employee perks and more

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Aritzia