Job Description

Job Posting Title Instructional Design Support

Job Category FIR Service Delivery

Language Requirements Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l\xe2\x80\x99\xc3\xa9ventualit\xc3\xa9 o\xc3\xb9 un candidat bilingue qualifi\xc3\xa9 n\xe2\x80\x99est pas disponible, un candidat unilingue qualifi\xc3\xa9 sera consid\xc3\xa9r\xc3\xa9.

Posting End Date 2023-09-11

Job Grade ATP-5

Pay Range $68,256 - $85,317

Job Summary The main role of the Instructional Design Support (IDS) is to support the development, maintenance and production of training documentation in accordance with the appropriate specifications as Technology Training Standards and Best Practices. They ensure that all training documentation is accurate, appropriately organized and presented in a clear, concise and consistent format. The position involves extensive technical writing to ensure the timely publication of courseware, including digital formats. In addition, the IDS promptly notifies the Supervisor of any delays or issues with work priorities.

Current vacancies can be located at one of the following locations:

Moncton ACC
Gander ACC
Montreal ACC
Toronto ACC
National Capital Region (Ottawa)
Winnipeg ACC
Edmonton ACC
Vancouver ACC

There are 3 permanent vacancies (1 Bilingual mandatory and 2 Bilingual preferred).



What does NAV Canada offer you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Collaborates with, prepares for and conducts interviews with the technical and educational Subject Matter Experts (SMEs) to obtain information / clarification on relevant courseware content materials.
• Copyedits and rewrites training documents and material to achieve accuracy, proper grammar, clarity, readability, composition and conformity with departmental and company style and language.
• Provides advice and expertise on editorial matters to clients, and translation services.
• Implements, monitors and reports quality assurance and testing criteria / results of training products for content, consistency, detail, applicability and visual presentation.
• Collaborates with graphic artists and SMEs to adhere to design specifications.
• Recommends and implements documentation standards and publishing best practices, including deployment and distribution methods.
• Develops, organizes and maintains an electronic document library, which includes standardized templates, courseware, and historical documents.
• Prepares, posts, and maintains information on the Local SharePoint site.
• Assists in the research and analysis of internal / external e-Learning training environments, conducts needs analysis initiatives, writes / rewrites, edits and ensures quality control on the content and relevancy of a variety of ATS Learning materials (print, web, tablet, computer-based training) for program and departmental managers, to ensure delivery of effective training products.
• Assists in external environmental research and analysis to identify emerging ATS Learning, e-Learning, and multi-media issues, trends, technological advancements and / or other issues pertinent to the program.
• Liaisons with external organizations to probe for information exchange.

Requirements:

Education:

Graduation with a degree from a recognized university with specialization in a related field of study. Specialization may be obtained through a combination of education, training or work experience.

Experience:

• Experience analyzing student learning needs and developing training materials.
• Experience writing and editing documentation for adults.
• Experience with template standardization, updating documents, and management of training and development resources.
• Experience in a training or learning and development environment with knowledge of adult learning strategies would be considered an asset.

Knowledge:

• Knowledge of current adult education theories.
• Knowledge of theories, principles and practices associated with communications; of research and data analysis methods/techniques; and of project planning techniques.
• Knowledge of theories, principles and practices associated with communications, including writing, editing, publishing, multi-media product planning, development, evaluation and quality control; of information technology methods, of research and data analysis methods/techniques; and of project planning techniques.
• Knowledge of commonly used concepts, practices, and procedures within the field of editing and publishing.
• Knowledge of MS365 and desktop design / publishing software.

Abilities:

• Excellent verbal communication and writing skills, including grammar, spelling and composition.
• Demonstrated ability to convert complex technical information into clear, concise, plain language.
• Ability to adapt to changing priorities; work under minimal supervision; work in a team (both in person and virtually) and individual settings; and handle multiple concurrent tasks.
• Ability to establish rapport and maintain effective working relationships with colleagues.
• Ability to recognize patterns, organize ideas and visualize end products.

Personal Suitability:

• A motivated self-starter, effective interpersonal skills, strong team building skills, demonstrated initiative, who seeks excellence, displays a positive attitude and is service and goal oriented.
• Initiative, judgment, reliability, discretion, decisiveness and tact.
• Strong research skills including gathering and organizing information from multiple sources.
• Excellent attention to detail.

Working conditions:

• This position is eligible for a flexible work arrangement and will be required to report to the office a few days a week.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA\xe2\x80\x99s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Nav Canada