Job Description

Individual with Electrical Engineering or Mechanical Engineering background with motivated desire interest in business and sales. Plan work to ensure all estimated sales pricing, quotation, quote follow up, quote conversion, management of orders, ordering parts, communicating to operation of customer requirements, operation follow up for customer orders, until final scheduled shipping. Communicate weekly report for all responsible quotes and orders to manager to ensure all customers are supported effectively. Maximize use of time management to ensure coordination of orders to minimize delay for all customer orders. Actively follow up of all services and orders using effective time management, liaison skills and experience, etc. Ability to demonstrate the company's commitment to quality as often as possible with or without additional team support for all aspect of the position. Plan daily activities efficiently to minimize off hours or weekend activities. Ensure customer account in computer system are up to date and legible with accurate information annually to avoid unnecessary delay to deliver to customers' facilities. Follow up on all quotes promptly and timely reply to customer requests. All written quotations are required to follow up on a regular basis (after quote sent, 24 hours after, 72 hours after and weekly after until 30 days). Prompt investigation and resolution of customer complaints to ensure customer satisfaction is achieve after confirmation of complaint is legitimate and justified in accordance to company policies. Understand all company sales, purchase terms & conditions, pricing strategy and credit policies and procedures to ensure all proper processes are being followed and applied. Maintain detail and accurate records of customer interactions on sales-related orders and develop method to manage information properly. Analyze the order priority frequently, using sales summaries, will review monthly to determine relative status and adjust activities accordingly. Present to customer politely and professionally with a clean, neat and reasonably formal appearance on all situation. Able to build robust rapport with current and potential customers by telephone, fax, email and other correspondence. Ability to handling sales calls and website inquiries in a efficient manner. Efficiently and accurately processed quotations and sales orders regularly. Follow-up on existing quotations within company tracking system on a daily or weekly basis. Experience in purchasing and scheduling functions would be an asset. Must demonstrate exceptional customer interface and exercise team player approach using excellent communication and organizational skills. Must possess strong communication, attention to detail aptitude and good presentation skills to communicate professionally in written responses to emails, RFQs and when submitting quotations. Self-motivated team player with ability to work in multiple priorities in a fast-paced environment at times. Excellent command written and spoken of the English language. Excellent technical aptitude, time management, networking skills, prospecting and problem solving skills with a proactive, hands-on attitude plus detail oriented methodology. Experience with sales tracking software is an asset.
Computer literate, including Web Browsing and MS Office (Excel, Word & Outlook, Apps)

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off RRSP match
Work Location: In person