Job Description

Inside Sales Supervisor - Nutri-Lawn Ottawa

Expected compensation:

$55,000 base salary + commission (total earnings depend on performance).

Location:

Ottawa, ON (Hybrid - flexible, see details below)

Type:

Full-Time

Existing vacancy: This posting is for an existing vacancy.

AI in hiring: We use artificial intelligence (AI) tools in our recruitment process to screen, assess, or select applicants.

Accommodation: We will provide accommodations during the recruitment process in accordance with the Ontario Human Rights Code. If you require accommodation, please let us know.

Grow with Us!

At

Nutri-Lawn Ottawa

, we're not just growing lawns -- we're growing people. Our team thrives on energy, collaboration, and performance. We're looking for a

driven, experienced Inside Sales Supervisor

to lead our dynamic call centre team to new heights.

If you're a natural coach who loves motivating others, driving results, and building a fun, high-performing culture, this is your chance to take the lead.

What You'll Do (A Typical Day)

Listen to 10 calls daily

, providing feedback and coaching to help reps crush their KPIs.

Use AI call rating tools

to evaluate performance and identify coaching opportunities. Ensure all

voicemails, tasks, and deals

are up to date and properly tracked. Oversee

chat assignments

and verify trust metrics with accuracy. Jump on

sales or follow-up calls

during slower times to support the team and hit targets. Review

call stats twice daily (11 AM & 2 PM)

-- motivate, coach, and adjust strategies in real time. Manage

client cancellations

and renewal efforts, especially in the off-season. Track and report

renewal rates

(revenue and client count) monthly. Oversee

On-Time Delivery (OTD)

and maintain a clear, accurate

KPI sheet

for the team.

What You Bring to the Team

Proven

supervisory experience

in an inside sales or call centre environment. Strong leadership, coaching, and communication skills -- you know how to inspire performance. High energy and a positive mindset that boosts team morale. Strong organizational and data-tracking abilities; you love keeping KPIs on point. Comfortable using CRM systems and AI-driven performance tools. A passion for helping people grow -- both clients and your team.

Location & Work Model

Hybrid flexibility:

Our ideal candidate will be in the office

at least one day per week

to connect with the team and support collaboration. That said, we welcome talented candidates who work primarily remotely.

Training:

A paid

mandatory 1-week in-office training

will be required (transportation provided) to get you fully onboarded and set up for success.

Why You'll Love It Here

Competitive pay:

$55,000 salary minimum or commission-based earnings -- whichever is higher.

Growth-focused environment:

Opportunities to advance within a company that's expanding and investing in its people.

Supportive culture:

Work with passionate leaders who value teamwork, initiative, and celebrating success.

Flexibility & balance:

Work remotely most days, with regular in-office collaboration to build strong team connections.

Ready to Lead and Grow?

If you're a motivated leader ready to make an impact, we'd love to meet you.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

Company events Dental care Extended health care
Experience:

Inside sales: 3 years (required) Computer literacy: 5 years (required)
Work Location: Hybrid remote in Ottawa, ON K1B 3S3