Job Description

Overview:
Fountain Tire (Regina, Henderson Drive) is searching for a friendly and dedicated individual to perform Insides Sales and Service Writing duties.

As part of the front-line staff, the Inside Sales Representative is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and tire service and tire requirements. Your duties will include:

• 
  Greeting and communicating with customers on all aspects of repair
• 
  Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business.
• 
  Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up.
• 
  Scheduling customer appointments for tire and mechanical service.
• 
  Recommending tire service, specialty tire service, wheel and mechanical service to customers.
• 
  Ensuring that all products are billed accurately to the customer.
• 
  Completing proactive calls to customers to determine their satisfaction level with the service received.

• 
  Previous experience in the automotive aftermarket industry or a passion for automotives
• 
  Excellent customer service and time management skills
• 
  1 to 2 years of retail Customer Relations and or Customer Service.
• 
  Strong interpersonal skills with ability to build a team and work as a team.
• Ability to work well under pressure in a fast paced, ever changing high-volume environment
• 
  Current, valid driver’s license

• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services
• Health, Dental and Vision Benefits and RRSP Matching Program
• The opportunity to enter our management training program to become a store Manager/Partner