Job Description

Job Title

- Purchasing & Wholesale Specialist

We are Canada's largest dealer of precious metals for the retail market and are proudly Alberta-based. We believe in precious metals as a safe store of value and exist to make them accessible to everyone.

Our Core Values

Customer Obsession

We will provide the very best customer experience

Growth

We value curiosity as a catalyst to growth, personally and professionally

Trust

Trust permeates every aspect of our business, our people, and the service we provide

Humility

We are confident, yet humble and believe in serving first

Our inside sales team is high energy. We celebrate our wins and learn from our losses. Our client and peer relationships are best viewed from a culture of personal service. We always do right by our clients and co-workers first, in the knowledge that this will also be best for our company.

Position Overview

Purchasing (60%)

Purchasing activities will revolve around assisting our customer base with buyback inquiries; customers that are looking to sell back their precious metals. This is done through a combination of answering phone calls and responding to emails. You will be responsible for answering questions, providing quotes over the phone & via email, following up on any outstanding quotes, along with assisting clients with any issues or concerns they may have.

Wholesale (40%)

Wholesale activities involve assisting our wholesale customers by providing them quotes on our products and placing their orders. This is primarily done by answering phone calls and responding to quote requests via email. Additional tasks include reviewing orders to ensure they meet our payment & shipping expectations, reviewing inventory levels, prospecting for new dealers and handling any issues or concerns that arise (accounts receivable, shipping/product delays, etc.).

Essential Duties And Responsibilities

Communicate effectively and professionally with our clients (both retail & wholesale) via phone and email. Provide accurate buyback quotes to clients who are looking to sell back their precious metals. Follow all processed buyback orders to completion. Escalate any issues to management team for resolution. Respond to wholesale RFQ's (requests for quotes), negotiate on prices and place orders. Follow all processed wholesale orders through to completion and notify clients/management of any delays, issues or concerns. Coordinate with different departments to ensure clients are satisfied; departments such as operations, finance & payment team, shipping team, management team, etc. Prospect for new wholesale customers by building a target list and calling potential clients Manage client information through our Customer Relationship Management (CRM) software. Always willing to share new ideas, point out areas of improvements, and work with team members & management team to build efficient business processes. Perform other duties as assigned.

Preferred Skills

Excellent communication skills over the phone and via email. Ability to be patient and understanding when interacting with customers. Ability to collaborate efficiently with multiple departments. Time management skills and ability to prioritize tasks; much of the work is fast paced and involves quick response times. Ability to recognize and resolve issues independently and/or with assistance. Customer service focused. Tech-savvy - Able to learn 3-5 different software programs that are needed to fulfill job duties. Enjoys working in a team environment.

Preferred Qualifications & Experience

College Diploma or Bachelor's Degree in business preferred, or equivalent experience. Combination of education and experience is accepted. 2-3 years of previous experience working in a customer service or sales related role. Bilingual (strong English skills, conversational French skills) preferred, but not required. Demonstrated ability in following sales processes and overseeing sales transactions from start to finish. Demonstrated ability to work well with a team and coordinate between various departments. Proficient in Microsoft Office Applications (importantly Microsoft Word, Excel & PowerPoint)

What we Offer

Competitive annual salary - starting at $55,000/year with an annual bonus based on performance. Paid Time Off - 2 weeks paid vacation plus 8 days of paid flex time. Full suite of benefits after 90 days. Opportunities for career growth and advancement. Relaxed and supportive working environment
We are goal-oriented and driven by our metrics to constantly improve and evolve. Our company culture is relaxed, respectful and focused on growth - both of the company and all we work with. We will support your career development path and give you skills that will serve you for the rest of your life. If this sounds like the right opportunity for you, please apply using the guidelines below.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site gym On-site parking Paid time off Store discount Vision care
Schedule:

Monday to Friday
Experience:

sales: 2 years (preferred) Sales, Retail, & Customer Support Occupations: 2 years (preferred)
Work Location: In person