Job Description

Established in 1946, Sinclair Supply has been a leading and dynamic force in the HVAC-R industry for over three decades. Our enduring commitment to excellence, innovation, and customer satisfaction has solidified our position as a trusted provider of HVAC solutions. At Sinclair Supply, we take pride in offering a comprehensive range of high-quality products and services tailored to meet the diverse needs of our clients.

Description:

We are looking for an Inside Sales Representative who is great with people and strives to demonstrate the best customer service. We are offering a full training opportunity to learn about the world of HVACR and become an expert in our products. As a main point of contact in our Calgary Branch, you will work to:

Assist customers with their purchases in-store and over phone or email Relay delivery dates, inventory, and promotions between vendors and customers Research product for customers and provide recommendations on our assortment of products Enter, pick and pack sales orders generated at the counter Provide exceptional assistance to in-store customers Maintain and clean the counter area including any merchandising displays Monitor internal stock and inform purchasing team about potential low inventory levels Follow up on backorders with vendors and provide customer with accurate delivery dates Process returns to customers both on account and through cash sales Respond to afterhours emergency calls according to schedule Participate in an annual inventory count

Requirements, Skills and Experience:

Forklift experience is an asset Strong customer service skills Knowledge of HVAC industry and parts considered an asset High School Diploma, HVACR, or trade experience Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment Outstanding history of building and fostering strong relationships with customers, vendors and teammates Comprehensive product knowledge and willingness to continually learn about new product offerings Ability to learn and operate order processing software (Eclipse)
Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:

HVAC: 1 year (preferred) Inside sales: 2 years (required)
Work Location: In person