Job Description

Inside Sales Representative

About Us

At Stein Industries Inc., our mission is to provide unsurpassed quality and service to our customers. By integrating the latest manufacturing technologies into our customers' products, we continuously strive to enhance our ability to meet and exceed their needs and expectations. We take pride in our commitment to innovation, collaboration, and operational excellence.

We are currently seeking an Insides Sales Representative who has a passion for managing and growing customer accounts by providing exceptional service, building strong relationships, and identifying sales opportunities.

Position Summary

Reporting to the General Manager, this role is the primary point of contact for customer inquiries and is responsible for coordinating quotes, processing orders, and ensuring timely communication throughout the sales cycle. The Inside Sales Representative works closely with Engineering, Production, Shipping, and Finance to deliver accurate quotes, maintain order accuracy, and support on-time delivery.

The ideal candidate will be detail-oriented, proactive in following up with customers, and committed to providing a positive customer experience. This role also plays an important part in maintaining sales records and contributing to weekly production meetings.

Key Responsibilities

Respond to customer inquiries via email, phone, etc. Quote preparations c/w workup's from Engineering, issued in a timely fashion. Quotes supported with relevant documentation. Follow up on quotes, proposals, order confirmations Order processing including PO accuracy, Sales Order completion based on Quote/PO, issuance of PO acknowledgements Production Schedule update based on new orders Monitor order status and communicate delivery timelines with customers. Maintain accurate customer records, sales reports, and documentation. Coordinate with Production, Shipping, and Finance teams to ensure smooth order fulfillment. Proactively build relationships with new and existing customers to support sales growth. Participate in weekly production meetings.

Qualifications

Minimum 5 years in related activities. Post secondary education, Working knowledge of Excel, Word, and Internet software. Knowledge of materials and manufacturing processes. Concise and clear written and verbal communication skills.

Why Join Us?

Be part of a company driven by innovation, quality, and customer satisfaction. Work on meaningful projects that make a direct impact on the products we deliver. Collaborate with talented professionals in a supportive and inclusive environment. Access ongoing professional development and training opportunities.
Stein Industries Inc. is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates participating in all stages of the selection process.

We encourage applications from members of groups that have been historically disadvantaged and marginalized, including Indigenous peoples, racialized individuals, persons with disabilities, and LGBTQ2S+ persons.

Personal information submitted will be used for recruitment purposes only and will be handled in accordance with applicable privacy laws.

At Stein Industries Inc., we believe in recognizing the value of hands-on experience and real-world skills. That's why every application we receive is reviewed by a member of our hiring team - not by artificial intelligence (AI) or automated systems.

We take the time to carefully consider each resume to ensure we're hiring the right people to help us build quality products and maintain a safe, productive workplace.

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: $22.00-$24.00 per hour

Expected hours: 40 per week

Application question(s):

Are you located in London, ON or within a daily commutable distance?
Experience:

Inside Sales: 5 years (required) Manufacturing Sales: 1 year (preferred) Intermediate to Advanced Excel: 3 years (required)
Location:

London, ON N5V 5E9 (preferred)
Work Location: In person