Job Description

Job Title:

Inside Sales / Operations Manager - Pumps

Location:

Mississauga, Ontario (1180 Britannia Road East)

Company:

Rotech Pumps & Systems Inc.

About Us

Rotech Pumps & Systems Inc. is a leading manufacturer and supplier of high-quality pumps and systems, serving industrial, municipal, and commercial markets since 2003. Our extensive product line includes ANSI process pumps, end suction pumps, vertical inline pumps, self-priming trash pumps, hot oil pumps, and more. With operations across Canada, the USA, and international markets, we are known for our commitment to reliability, innovation, and customer satisfaction.

Position Overview

We are seeking an experienced and dynamic

Inside Sales / Operations Manager

to oversee our inside sales and operational activities at our Mississauga, Ontario location. The ideal candidate will have

at least 10 years of experience in the pump industry

, with a strong background in

centrifugal ANSI process pumps, end suction pumps

, and related products. This role combines sales management, operations coordination, and customer relationship development to support our continued growth in Canada and abroad.

Please Note: This position is open only to Canadian Citizens and Permanent Residents. Applicants from outside Canada are kindly asked to refrain from applying.

Key Responsibilities

Lead and manage inside sales operations, ensuring timely preparation of quotations, proposals, and order processing. Oversee day-to-day operations including order execution, production scheduling, and delivery coordination. Collaborate with the outside sales team to develop strategies for market growth and customer acquisition. Maintain strong technical knowledge of ANSI process pumps, end suction pumps, and other industrial pump products to effectively support customers and internal teams. Supervise and mentor inside sales and operations staff, ensuring high performance and adherence to company processes. Liaise with vendors, logistics partners, and service teams to ensure smooth supply chain and customer support. Monitor KPIs such as order accuracy, on-time delivery, and customer satisfaction to drive continuous improvement. Provide regular reporting to senior management on sales performance, operational efficiency, and market trends. Ensure compliance with company policies, safety standards, and industry best practices.

Qualifications & Skills

Minimum

10 years' experience

in a similar role within the pump industry (preferably centrifugal ANSI process pumps, end suction pumps, and related equipment). Strong understanding of pump design, applications, and technical specifications. Proven track record in inside sales, order management, and operations coordination. Excellent leadership, organizational, and communication skills. Ability to work cross-functionally with engineering, manufacturing, and field sales teams. Proficiency in ERP/CRM systems and MS Office Suite. Post-secondary education in Mechanical Engineering, Business, or a related field is preferred.

What We Offer

Competitive compensation package. Opportunity to work with a growing, globally active pump manufacturer. Collaborative and supportive work environment. Professional development opportunities.
Job Types: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

Benefits:

Dental care Extended health care Life insurance Vision care
Work Location: In person