Job Description

Exciting Opportunity at RHK: Join Our Growing Team!

Are you ready to be part of something bigger? Are you Humble, Hungry and Smart?

RHK

is on the rise and searching for dedicated individuals to join our team. If you thrive in a dynamic culture that values growth, inclusivity, and teamwork then RHK is the perfect fit for you! Join us now and become an essential part of our team!

Why Choose RHK?

At

RHK

, you're not just an employee - you're a vital member of the RHK Team.

What's in it for You?

Joining

RHK

comes with a range of benefits and perks that make your experience even more rewarding:

Explore our in-house training programs Benefit for companywide profit-sharing plan Cash in from our Employee Referral Bonus Program Access apprenticeship support for continuous growth Keep safe with our Boot Allowance and Eye Safe Program Embark on a journey of career development Enjoy competitive pay that recognizes your worth Stay secure with comprehensive group benefits Connect with colleagues through company events

Summary

The Inside Sales Representative will be responsible for providing exceptional customer service to our clients. Will work closely with customers, suppliers, and internal teams to ensure the success of our hydraulic cylinder manufacturing and repair business. This is a dynamic role that requires strong communication skills, technical knowledge, and the ability to build and maintain relationships with customers and vendors.

Job Responsibilities & Duties:

Customer Relationship Management:

Build and maintain strong relationships with customers by understanding their needs, providing a point of first contact, and delivering outstanding customer service. Address customer inquiries, resolve issues, and ensure customer satisfaction throughout the sales process. Utilize the company's Customer Relationship Management (CRM) system to track and manage customer interactions, sales activities, and opportunities.

Quote and Order Processing:

Prepare accurate and timely quotations and proposals for manufacturing and/or service jobs & products. Collaborate with operations team to gather necessary costing information and provide competitive pricing to customers. Manage the order process from initial inquiry to final delivery. Coordinate with internal teams, including production, engineering, and logistics, to ensure timely order fulfillment and customer satisfaction.

Team Collaboration:

Collaborate effectively with cross-functional teams, including operations, engineering, finance, and administration, to ensure smooth business operations and promote a cohesive team environment. Collaborate with the marketing team to develop sales materials, campaigns, and promotional strategies to generate leads and support sales efforts. Share customer feedback, market insights, and competitive intelligence with the team to inform business decisions and improve our offerings.

Technical Learning and Support:

Willingness to develop a deep understanding of our hydraulic cylinder repair and manufacturing services, processes, and capabilities. Stay updated on industry trends, market conditions, and competitor activities to effectively position our services and provide value to customers. Provide technical guidance and recommendations to customers, assisting them in selecting the most suitable solutions for their requirements.

Sales Revenue and Pipeline:

Actively engage existing and potential new customers via phone calls, emails, and other communication channels to promote our hydraulic cylinder manufacturing services and generate new leads. Follow up on leads and inquiries promptly, providing accurate information and addressing customer needs. Collaborate with the sales team to develop strategies and tactics for increasing sales and achieving revenue targets following a defined sales process.

Qualifications & Experience

A Diploma or Degree in business, engineering, or a related field would be considered an asset Proven experience in inside sales or a similar customer-facing role, preferably within a technical or industrial manufacturing setting Excellent communication and people skills, with the ability to build rapport and establish long-term customer relationships. Results-orientated mindset, with an initiative-taking approach to sales Proficiency in using CRM and ERP software and other sales tools to manage customer interactions and sales activities. Strong organizational and time management abilities, with the capacity to manage multiple tasks and prioritize effectively. Valid driver's license and willingness to travel occasionally for customer visits and trade shows.

About Us

Since our establishment in 1990, RHK Hydraulics Cylinder Services has been a privately-owned powerhouse dedicated to crafting and servicing hydraulic cylinders. We're renowned for exceptional customer service and expertly tailored products that meet unique client requirements. Headquartered in Edmonton, Alberta, RHK is growing to serve a diverse global clientele spanning multiple industries such as oil and gas, construction, agriculture, heavy machinery, forestry, mining, transportation, and utilities.

Seize this opportunity and join RHK in helping turn ideas into products and problems into solutions. Your journey begins here!