Job Description

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Role Purpose
The Inside Sales Coordinator is a key contributor to driving growth and enhancing the customer experience by providing vital support to our commercial team at DP World. In this role you will work in a highly collaborative, dynamic freight forwarding environment and be responsible for sales support, customer service, & data control. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.
Key Responsibilities

• Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
• Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
• Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs.
• Assist pricing analysts in transposing correct rates & service timelines.
• Follow appropriate work instructions and checklists to create consistency and minimize errors.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Keep client records for Quarterly Business Reviews (QBRs), sales reports and relevant data needed for CRM.
• Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.

Knowledge & Qualifications

• Plan to or are currently enrolled in pursuing CIFFA certification.
• Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
• Knowledge of Incoterms, Freight Forwarding operations and processes.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional listener with strong written and verbal communication skills. Comfortable speaking on the phone and communicating with all levels of an organization.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a collaborative team.
• Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
• Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
• Must be fluent in English - additional languages are a bonus.
• Previous Canadian work experience or experience working directly with Canadian industries.

About Us:
We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services touches every aspect of life.
We're a global network of; 181 business units in 64 countries across six continents. From marine services and inland terminals to industrial parks as well as technology driven customer solutions.
Wherever we operate, we integrate sustainability and responsible corporate citizenship, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 56,000 employees from 64 countries are committed to bringing every customer and partner unrivaled value.
We do this by building and growing long lasting relationships - with governments, shippers, traders, and other stakeholders along the global supply chain.
We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
About the Team:
With a global reputation built on nearly a century of experience, DP World Canada also provides stevedoring services at ports and terminals throughout British Columbia. Our world-renowned professionals provide safe, innovative, and unsurpassed cargo handling trusted by top manufacturers around the world. We handle a wide range of cargoes such as breakbulk, yachts, roll-on roll-off and forest products. We are your global leader in container handling services.
Our corporate head office houses our Shared Services team and is ideally located in the Metrotown Office Complex which features convenient accessibility from Downtown Vancouver and all surrounding communities. The office complex directly connects to BC's largest shopping center, provides access to the SkyTrain and is a quick stroll to Central Park.
Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.