Job Description

Prysmian Group is a market leader and "driver of innovation" in all major cable-related activities for energy and telecommunications. Each year, the Group manufactures thousands of kilometers of cables and underground and underwater systems for the transmission and distribution of electricity, as well as medium and low voltage cables for the construction and infrastructure sectors. We also produce a full range of optical fibers, copper cables, and connectivity solutions for voice, video, and data transmission in the telecommunications sector.With nearly 29,000 employees across 52 countries, everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is contributing to transforming the world around us. (Link to video xe2x80x93 "Make Your Mark")Job ResponsibilitiesCandidates must be motivated, autonomous, have exceptional written and oral communication skills, be detail-oriented, well-organized, and proficient in AS400, SAP, Microsoft Office, Word, and Excel.The Inside Sales Representative is responsible for successfully developing and maintaining account activities for established clients, distributors, and agents through proactive sales efforts and customer service.Reporting to the Inside Sales Manager, the Inside Sales Representative is responsible for handling all requests from established clients, processing quote requests, entering orders, managing orders, and working with functional areas across the organization to ensure customer satisfaction. Responsibilities include gathering and communicating data, market information, quotes, orders, order management, providing pricing, product availability, and basic technical information while ensuring timely delivery of products and services. Successful candidates will possess analytical, documentation, and problem-solving skills, as well as a technical aptitude to understand product functionality, specifications, and application.Specific Job Responsibilities

• Support product sales to customers by entering, managing, and expediting orders to facilitate timely delivery of products to customers.
• Respond daily to calls/emails/faxes from customers, distributors, agents, and external sales staff.
• Communicate technical information to customers, distributors, and end-users, including technical specifications, samples, and catalogs.
• Process quote requests by providing pricing and product availability, and proactively follow up on quotes to win business and gather market insights.
• Develop and maintain product knowledge through product certification for up to 6 product ranges, including custom products.
• Collaborate with regional sales managers and agents to communicate customer requirements and proactively increase sales.
• Coordinate with the supply chain, warehouses, regional distribution centers, and carriers to provide customers with requested products as quickly as possible.
• Process returns and customer complaints in a timely manner.
• Resolve customer complaints professionally and efficiently.
• Communicate with customers, distributors, and agents in a professional and timely manner, both verbally and in writing.
• Provide backup and coverage to other team members.
• Attend required training courses and achieve product certification.
• Participate in cross-functional projects, both at the department level and across the company, and share relevant information with other team members.
• Contribute to department initiatives and objectives.
• Perform other related duties as assigned by your manager.

Key Requirements for the Position

• Knowledge of AS 400 mainframe, quoting system databases, query search systems, SAP-based and Windows-based system applications.
• Proficiency in Microsoft Office systems and Windows XP.
• Required analytical, documentation, and problem-solving skills.
• Technical ability to understand product functionality, specifications, and applications.
• Excellent written and verbal communication skills.
• Time management skills, especially the ability to organize and manage multiple priorities.
• Knowledge of the wire and cable industry is an asset.
• Must be legally eligible to work in Canada.

Qualifications

• Minimum of a high school/college diploma. A bachelor's degree is preferred.
• Minimum of two years of experience in inside sales/account management/customer service.

Prysmian Group, as an equal opportunity employer, aims to attract and recruit people from diverse backgrounds, skills, and abilities, which will enhance service quality and contribute to the Group's success. Prysmian Group is committed to developing an organization that prioritizes talent, where people feel respected, valued, and free to fully express their human potential. Prysmian Group firmly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of seizing market opportunities, and maximizes value for our customers and shareholders.Prysmian Group's decisions are based on principles of equality, with evaluations based on the type of role, and placing an emphasis on best practices so that individuals succeed based on their efforts, skills, and alignment with the requirements of the role.Recruitment officers, Corporate HR, and local HR are responsible for ensuring that diversity and inclusion are respected throughout the recruitment process. Unconscious biases and stereotypes should not influence our selection processes. We are looking for the best candidates and the true value they can bring to the organization. We value meritocracy. We value diversity. We shut down our biases. Everyone must have the opportunity to be considered for a job without regard to their race, color, religion, national origin, ancestry, foreign or citizenship status, age, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by federal, state, or local laws. Prysmian Group will endeavor to provide reasonable accommodations to known physical or mental limitations of a qualified disabled candidate, unless such accommodation would impose an undue hardship on the operation of our business.Your application data will be processed in accordance with our data protection policy. If you think you need help filling out this form or participating in an interview, please let us know.Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.Visit our to learn more about Prysmian's commitments.Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Prysmian Group