Job Description

Key Position Objective:

The Inside Sales Administrator is responsible for ensuring customer orders are fulfilled in a timely and accurate manner, maintaining strong customer relationships, and providing support to the Territory Managers.

Key Responsibilities:

Ensure all orders are properly acknowledged, accepted and scheduled, with delivery dates accurately communicated. Monitor, process, and track orders through multiple channels, including, LCBO order portal, emails, phone calls, and sales representative. Coordinate order deliveries across multiple markets through multiple internal and external delivery providers. Resolve product and delivery issues through effective communication with customers, third-party service providers, and internal teams. Proactively track customer and warehouse inventories to anticipate needs. Provide customers with accurate and timely product information, including pricing, promotions and product availability. Collaborate with Production, Logistics and Sales teams to maintain appropriate inventory levels; participate in team and department meetings as required. Work with Finance to manage invoices, proofs of delivery, returns/credits, accounts receivable, and other documentation needs. Provide administrative and sales support to the Territory Managers as required. Maintain accurate and up to date customer records, documentation, and databases. Make outbound cold calls to prospective customers across multiple sales channels (phone and email). Create and maintain updated Duty Free, Export, and Out of Province decks and prices list. Support Magnotta Sales Agents in additional markets.

Position Requirements and Experience

These experiences and competencies are the minimums required for success in this position.

Post-secondary education in Business, Sales, Marketing, or a related field preferred; equivalent work experience will be considered. 2-3 years of experience in inside sales, customer service order desk, (preferably in a distribution, retail, or consumer goods environment). Experience processing customer orders and working with sales systems, portals, or vendor platforms.
CORE COMPETENCIES

Strong problem-solving and analytical abilities with a proactive, customer-focused mindset. Excellent verbal and written communication skills, with a professional and positive demeanor. Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines. Ability to work both independently with minimal supervision and collaboratively in a fast-paced team environment. Comfortable making outbound calls and engaging with customers to generate new business opportunities. Strong cross-functional collaboration skills.
TECHNICAL SKILLS

Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Experience with ERP systems, CRM systems, inventory management software, and vendor portals.
WORKING CONDITIONS

In office-based environment Requires prolonged periods of sitting and computer use. Frequent use of phone, email, and virtual communication platforms to interact with customers and colleagues. Work may be subject to frequent interruptions and requires the ability to refocus quickly. Involves repetitive tasks such as data entry, order processing, and customer follow-ups. Requires sustained concentration and attention to detail for most of the workday.
We thank all candidates for their interest. Only those candidate(s) selected will be contacted.

Job Type: Full-time

Pay: $54,000.00-$64,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Application question(s):

Fluent communication in English both verbal and written.
Experience:

customer service and order desk: 3 years (preferred)
Work Location: In person