Job Description

Employment Type:

Full-time, Year-Round

Reports to:

General Manager

About Crabbe Mountain

Crabbe Mountain is home to the largest vertical descent in New Brunswick and offers premier skiing, snowboarding, hiking, biking, and event experiences. We are looking to grow as a four-season destination with Mountain Biking expansion planned for the near future. Crabbe is positioned as a cornerstone of outdoor recreation and rural tourism in the province. Crabbe Mountain is entering an exciting chapter of growth and innovation.

Job Overview

Crabbe Mountain is seeking an experienced and motivated

Indoor Operations Manager

to lead and oversee all indoor departments at the resort. This role is pivotal in ensuring smooth, efficient, and high-quality guest experiences across multiple areas of operation.

Reporting directly to the General Manager, the Indoor Operations Manager provides strategic oversight, operational planning, and leadership for the following departments:

Food & Beverage Retail Rentals & Repair Marketing / Communications / Events Sales Custodial Services
The ideal candidate is a hands-on, solutions-driven leader who thrives in a fast-paced, seasonal environment and takes pride in building strong teams and operational systems that deliver exceptional service.

Key Accountabilities

Operational Leadership

Work with General Manager to develop and implement pre-season operational plans and frameworks for all departments, ensuring goals, budgets, and staffing align with resort objectives. Manage POS setup and processes across Food & Beverage, Rentals, and Retail departments. Establish clear department standards and ensure expectations are consistently met across all internal and external communications. Work collaboratively with department managers to monitor in-season progress and ensure plans remain on track. Maintain a strong focus on safety, compliance, and operational efficiency throughout all departments. Build and maintain partnerships with external vendors, representatives, and sponsors to support resort initiatives and meet departmental needs.
Oversee coordination of website management and online communications in collaboration with the Marketing team.

Departmental Oversight

Food & Beverage

Establish and support kitchen supervisor roles to ensure consistent leadership coverage. Lead the coordination and execution of seasonal menu development and implementation Identify and execute process improvements to enhance efficiency and guest experience. Oversee hiring, training, and scheduling standards in collaboration with the Kitchen Manager. Collaborate with vendors to optimize supply chains and identify partnership opportunities.

Retail

Coordinate staffing, training, and scheduling standards in collaboration with the Retail Manager. Oversee inventory management and merchandising standards. Maintain efficient sales processes, customer service excellence, and workplace safety standards.

Rentals & Repair

Analyze staffing and workflow needs, implementing improvements with department supervisors. Develop and manage frameworks for hiring, training, and scheduling processes. Implement inventory control procedures and maintain high equipment and service standards.

Marketing & Communications

Oversee the Marketing Coordinator and ensure all marketing, communications, and digital activities align with the resort's brand and strategic goals. Support the creation and execution of seasonal marketing plans, campaigns, and content calendars. Ensure timely and accurate communication of resort updates, conditions, and events across all media channels. Collaborate with internal departments to ensure consistent messaging and promotional alignment. Maintain positive relationships with media partners, sponsors, and community stakeholders.

Sales

Collaborate with the Advertising Sales Coordinator to set, track, and achieve advertising sales targets.

Events

Oversee the Events Coordinator and ensure the successful execution of all resort events. Manage event budgets, logistics, marketing, and onsite operations. Ensure all events are effectively communicated and promoted in advance (minimum two weeks for small events; four weeks for major events). Maintain an organized events calendar and manage off-site activations such as trade shows and community partnerships.

Custodial Services

Oversee custodial operations to maintain resort cleanliness, safety, and appearance standards. Manage staffing, scheduling, and process optimization in collaboration with the Custodial Supervisor.

Core Competencies

Proven leadership and ability to collaborate effectively across diverse departments and teams. Strong prioritization, organizational, and time management skills. High integrity, professionalism, and commitment to operational excellence. Excellent verbal and written communication skills. Strong analytical and critical-thinking abilities. Customer-focused mindset with a passion for improving guest satisfaction. Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment. Calm and effective under pressure

Attributes

Professional and customer service-oriented. Strong team player who can lead or take direction as needed. Self-motivated, proactive, and detail-oriented. Reflective and self-aware, with a commitment to continuous improvement. Reliable, trustworthy, and capable of working independently.

Qualifications & Experience

Minimum

5 years of progressive leadership experience

in hospitality, recreation, or resort operations (ski resort experience preferred). Proven experience managing multiple departments and supervising diverse teams. Strong knowledge of operational processes in

Food & Beverage, Retail, Rentals, Marketing, and Events

Experience with POS systems, inventory control, and scheduling systems. Familiarity with marketing, communications, and social media oversight at a managerial level. Excellent problem-solving, decision-making, and analytical skills. Exceptional interpersonal and communication skills, with the ability to engage staff, vendors, and guests effectively. Post-secondary education in

Business, Hospitality, Recreation Management, or a related field

is an asset. Ability to work in a fast-paced, seasonal environment with flexibility for weekends, holidays, and special events as required.
An equivalent combination of training and experience may be considered. Subject to competition response, the minimum qualifications may be modified.

Working Conditions

Full-time, year-round position Extended hours including early mornings, evenings, weekends, and holidays during ski season.

Compensation & Benefits

Competitive wage and benefits package Ski pass and resort privileges Opportunities for professional development

Think you're a great fit? We'd love to hear from you -- apply today!

Please ensure a resume and a copy of your degree/diploma/certificate are attached to your online application.

To be considered for this employment opportunity you must be eligible to work in Canada.

How to Apply

Qualified applicants are invited to apply online or submit a

resume and cover letter

outlining their experience and vision for Crabbe Mountain to:

hrcommittee@crabbemountain.com

Application Deadline:

11:59pm ATL - November 10th, 2025

Job Type: Full-time

Benefits:

Extended health care On-site parking Paid time off Store discount
Ability to commute/relocate:

Central Hainesville, NB E6E 1E3: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

progressive leadership : 5 years (required) managing multiple departments and supervising diverse teams: 1 year (preferred)
Language:

English (required)
Location:

Central Hainesville, NB E6E 1E3 (preferred)
Work Location: In person