Job Description

Date Posted: 02/10/2023
Req ID: 29661
Faculty/Division: Faculty of Arts & Science
Department: Information and Instructional Technology
Campus: St. George (Downtown Toronto)
Position Number: 00051310

Description:

About us:

The Faculty of Arts & Science is the heart of Canada\'s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Faculty\'s Divisional IT team, Information and Instructional Technology (IIT) is a crucial source of support for teaching, research, and administrative operations. Core functions include Infrastructure-Server/Networking & Data Centre, Client Services Teaching Technology and End User Support, Product & Delivery Services and Applications & Development. We are a high volume, service focused team, supporting the day-to-day IT needs and operations for numerous Faculty units and work collaboratively with local, departmental IT teams as well as institutional IT partners to deliver technology initiatives which have included Office 365 services, SharePoint, Multi Factor Authentication, Learning Management Engine and VoIP.

Your opportunity:

Under the general direction of the Manager, Infrastructure, the Infrastructure Technology Delivery Lead provides exemplary leadership and technical expertise for support of systems/servers/applications, Data Centre services, networking, research based Infrastructure solutions and more. The Lead partners and aligns closely with IIT and other institutional teams and serves as an expert technical resource for all IT infrastructure related projects, initiatives and issues. The Lead also assumes responsibility for technical infrastructure activities and day to day operations by providing exemplary and proactive technical and team leadership forward thinking IT solutions, ongoing support and hands-on expertise where needed.

As part of their responsibilities, the Lead is also responsible for guiding and architecting public and private cloud and other infrastructure and end user technology solutions developing necessary artifacts, business cases, reports and proposals and executing peer reviews for infrastructure projects. The role will lead by example to ensure the IIT Infrastructure team is highly effective, collaborative, fully trained and guided to an exemplary operational state with the right toolsets and guidelines. Ongoing cross training, peer reviews and knowledge sharing will ensure the team is able to provide continuous support at all times.

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the .

Your responsibilities will include:

• Design, build, deploy, maintain, document and support new operating systems and subsystems
• Design, plan, document and implement the expansion and enhancement of IT networks
• Develop and update architectural framework for highly complex and confidential university-wide IT systems
• Re-architecture heritage systems; develop and implement new technologies and applications suitable for Faculty departments, including Active Directory and End User technologies
• Assess existing platforms, design future state, and build transition in order to migrate both applications and infrastructure to highly resilient environments
• Review infrastructure project intakes (research, teaching, web hosting services etc.) and provide consultation, written proposals and IT solutions that meet the needs of the faculty, researchers and staff
• Prepare detailed technical specification documents highlighting system architecture, data flows, security protocols and access controls and execute risk assessments
• Execute ongoing, structured cross training, peer reviews and knowledge sharing amongst leaders and team members
• Develop, plan, test and document Disaster Recovery solutions to ensure the integrity of technical services
• Steward and support all aspects of Data Centre support and solutions

Essential Qualifications:

• Bachelor\'s degree in Computer Sciences or an acceptable equivalent combination of education and experience.
• Minimum five (5) years of recent and related experience working in a complex, heterogeneous computing environment, as well as three (3) years of experience providing leadership to technical staff on systems, networks, and IT infrastructure related issues.
• Proven experience with complex, diverse, structured research computing intake and support in an academic environment is considered a strong asset.
• Proven experience in Data Centre intake, management and operations.
• Must have in-depth experience working with a range of computing environments, equipment and software including cloud technologies, Unix/Linux and OS/X (workstations, servers including VSphere, VMWare), Windows (servers, terminal services), Internet services (email, Samba, etc.), networking and security, virtualized server (VSphere, VMware), HAProxy servers.
• Working experience with web-based solution design and implementation, web server administration, and application development support.
• Expert experience with Active Directory architecture for multi-unit environments partnered with end user technology delivery experience.
• Hands-on experience solutioning and implementing High Availability Galera cluster and database performance tuning.
• In-depth experience solutioning and implementing cluster and load balancing HA infrastructure.
• Experience implementing Ansible Playbooks and Automation.
• Experience troubleshooting complex and technical systems and applications in a complex networked environment.
• Demonstrated experience with incident response and expert remediation.
• Experience preparing root cause analysis reports, identify root cause by reviewing and troubleshooting systems, applications and database logs and implement permanent fix.
• Excellent analytical, organizational, and problem-solving skills.
• Excellent customer service skills and strong commitment to high quality service.
• Strong team leadership skills with the ability to direct, mentor and monitor team.
• Time management, prioritization, and multi-tasking skills.

Assets (Nonessential):

• RHCSA, RHCA, RHCSHAC, CISSP, PMP, TOGAF, ITIL or related certifications, and IT Service Management implementation experience are considered strong assets.

To be successful in this role you will be:

• Approachable
• Communicator
• Efficient
• Resourceful
• Self-directed
• Team player

Closing Date: 02/24/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $91,328 with an annual step progression to a maximum of $116,794. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Kimberly Yeh

Note: There are two vacancies for this role.

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

University of Toronto