Job Description

At Hydro we work to foster positive work-life balance and offer remote or hybrid working arrangements for some positions based on the nature of work being performed and an assessment of other relevant factors.



Opportunities, Growth, Job Satisfaction...Join the Hydro Team.















Infrastructure Specialist

Competition #:

NLH-NR-25-073

Status:

Permanent

Location:

St. John's











Our employees are at the heart of what we do. We're looking for passionate and performance focused people - people who want to make a difference for our customers and who share our values.

Key Responsibilities:

Deliver a stable and high-performance computing environment that supports NL Hydro's business operations. Proactively monitor and resolve user-reported issues using end-to-end root cause analysis--from endpoint device to back-end systems. Administer and optimize Microsoft 365, Microsoft Teams, and video conferencing platforms to support collaboration. Configure, deploy, and manage Microsoft Defender for Endpoint to ensure device security. Coordinate application/system patching across production, development, and test environments. Perform system integration testing, upgrades, and patch management for OS, applications, and utilities. Maintain detailed system documentation, including configurations and troubleshooting procedures. Participate in a 24/7 on-call rotation and provide escalation support for critical issues.

What We're Looking For:

Strong analytical, documentation, and communication skills. Problem-solving mindset with attention to detail. Customer service orientation and ability to adapt to a dynamic environment. Strong teamwork and collaboration skills. Effective time management and ability to prioritize.

What You'll Need:

A university degree in Computer Science or a related discipline. Minimum of 7 years of progressive IT experience, including:

a. Windows Server operating systems and infrastructure management



b. Troubleshooting across full system stacks (endpoint ? infrastructure)



c. Endpoint security and monitoring



Ability to work independently and collaboratively in a fast-paced environment. A combination of education and experience will be considered. Technical Skills & Tools (Considered an Asset) Core Infrastructure & Virtualization

a. Windows Workstation and Server Operating Systems



b. VMware ESXi Guest Setup



c. Active Directory, DNS, DHCP, GPO



d. Citrix Virtual Apps



Endpoint & Collaboration Ecosystem

a. Microsoft 365 suite (Exchange Online, Office 365, Teams, OneDrive)



b. Video conferencing platforms (e.g., Teams Rooms, hardware integration)



c. Enterprise Mobility Management (e.g., Microsoft Intune, AirWatch)



Security, Monitoring & Management

a. Microsoft SCCM (Endpoint Configuration Manager)



b. Endpoint patching, telemetry, performance tools



c. Familiar with Firewall technologies



d. Microsoft Defender for Endpoint



e. Disk encryption and endpoint threat protection tools

CLOSING DATE:

October 1, 2025



We're looking for energy we can count on!



Wondering what to expect when starting a career at Hydro? Click here to learn more.



Newfoundland and Labrador Hydro is the people's utility that you can count on - providing safe, cost-conscious, reliable electricity while harnessing sustainable energy opportunities to benefit the people of Newfoundland and Labrador. We value our employees, we take care of each other, we recognize excellence, we respect individuality and we work hard to create an inclusive and welcoming workplace. People who work at Hydro feel like they're part of a community and we give back to the communities where we live and work to make them stronger. There's lots to learn at www.nlhydro.com



We're looking for energy we can count on!



Apply Now.







Our company values diversity and inclusion in the workplace and encourages applications from diverse candidates, including women, Indigenous peoples, persons with disabilities and members of visible minorities.



Submit your application online. Please quote the competition number with your application. We thank all applicants for their interest; however, only those considered for an interview will be contacted.