Job Description

Job Posting Title Infrastructure Analyst
Job Category Infrastructure
Language Requirements English / Anglais
Flexible Work Agreement Type Hybrid / Hybride
Posting End Date 2025-11-20
Job Grade PIPSC-3
Pay Range $111,451 - $140,007
Job Summary As an Infrastructure Analyst, you'll play a key role in strengthening and evolving the backbone of Canada's air navigation systems. You'll apply your expertise to the planning, deployment, and support of server and storage infrastructure. Working with technologies like Nutanix hyperconverged infrastructure, VMware, Red Hat OCP, and high-availability storage solutions, you'll help drive transformation while ensuring the stability, scalability, and performance of the critical systems that keep air traffic operations running across the country. This is a unique opportunity to help modernize mission critical infrastructure in a highly dynamic and safety-focused environment.

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Engage with vendors to create NAV CANADA tailor-made solutions aligned with industry best practices and organizational standards.
• Participate in the design, development, implementation, optimization and testing of server, storage and datacenter implementations.
• Reviews and evaluates the operational viability of enhancements or changes to the server, storage, and data protection Infrastructure.
• Participates in the orchestration and automation of server installation and configuration automation.
• Recommends acceptance or rejection of requests for change while ensuring the best possible measures are in place related to technical requirements for infrastructure, networking connectivity and security best practices while ensuring current and future interoperability with NAV CANADA system infrastructure.
• Provides advice to internal clients on functional requirements, such as standards and other components related to security, policies, configuration and setting compliancy.
• Provides guidance and expertise to clients in the resolution of interrelated operational deployment of system software, applications and shared infrastructure service problems while ensuring maintenance of performance standards.
• Validates and contributes to the development, writing and maintenance of technical documentation, including architecture and design documents, test scripts and results, requirements, implementation plans, maintenance and support documents and end-user instructions.
• Schedules and performs regular preventive system maintenance including upgrades and / or patching to address security vulnerabilities and / or operational enhancements.
• Supports asset and configuration management processes and procedures.
• Responsible for identifying and "patching" any security weaknesses they may find and making recommendations for security hardware and software.
• May act as technical lead for various operations in own functional area for moderately complex to complex projects to implement new applications and / or change management projects.

Job Requirements
Education:

• Graduated from a recognized university or college with a degree/certification in Engineering, Computer Sciences/Information Technology, Business Administration, MBA and/or Aviation OR an acceptable combination of education, training and experience.

Experience:

• 3-5 years experience in virtualization technology related to the systems and applications under the position responsibility.
• 3-5 years experience in Operational Technology and/or Information Technology (IT) Servers and Storage.
• 3-5 years experience providing functional and technical support for software and systems and a strong understanding of the underlying technical and business environment, processes, and workflows.
• Experience providing subject matter expertise and lifecycle support in server infrastructure.
• Experience in the design, implementation, testing and support of server infrastructure.
• Experience troubleshooting complex interrelated infrastructure issues.
• Experience creating and maintaining technical documentation.
• Experience developing and maintaining communications related to support, changes and enhancements to servers, storage and Data Protection infrastructure.
• Experience with traditional and agile project management frameworks, Change Management, quality management, patch management, and life-cycle processes and guidelines.
• Experience using office productivity tools.
• Experience with Azure DevOps would be considered an asset.
• Experience with Power Automate Flow would be considered an asset.

Knowledge:

• Industry trends, development practices and leading-edge technologies.
• Knowledge of the design, support, life cycle and industry trends for Server and datacenter hardware, firmware, and operating systems.
• Hyperconverged technology.
• Knowledge of hypervisor technologies (Nutanix HCI, ESXi, vCenter, AHV, RedHat OCP etc.).
• Knowledge of infrastructure and system configuration, management tools and technologies.
• Knowledge of lifecycle and change management.

Abilities:

• Autonomous, resourceful and proactive learner.
• Thrive in environments where you are trusted, and not afraid to dive into new challenges.
• Possesses excellent analytical skills to assess, test, troubleshoot, determine root cause, and recommend new courses of actions/process improvement.
• Comfortable with operating in a dynamic and disruptive environment and quick to adapt.
• Proactive to analyze, identify, and address opportunities to optimize solutions and local processes.
• Driven by value realization and outcomes.
• Retrospect and learn from own and team's successes and challenges.
• Provide advice, guidance, and opinions in area of specialization, through knowledge sharing, coaching, mentoring and creative thinking.
• Contribute to team building and dynamics.
• Lead moderately complex projects as required.

Personal Suitability:

• Successfully manage and prioritize multiple assigned tasks.
• Work as part of a cross functional team.
• Attention to detail and quality focused.
• Shows initiative and takes actions when faced with ambiguity.
• Effective interpersonal skills in establishing and maintaining appropriate relationships when dealings with team members, colleagues, business groups, management, clients, and vendors.
• Possesses a strong verbal and written communication skillset.

Working conditions:

• Occasional travel required
• This position is a hybrid position with a minimum - 3 day(s) per week on site at the Ottawa Technical System Centre- 280 Hunt Club Road.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for next steps will be contacted.
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Skills Required