Job Description

Job Posting Title Infrastructure Analyst
Job Category Infrastructure
Language Requirements English / Anglais
English is required / L'anglais est requis
Flexible Work Agreement Type Hybrid / Hybride
Posting End Date 2025-06-15
Job Grade PIPSC-3
Pay Range $111,451 - $140,007
Job Summary We are seeking an experienced, self-driven SolarWinds Administrator to join our team. This role provides end-to-end administration of the SolarWinds platform, including the underlying components and integrations with client environments. The successful candidate will work closely with other technology teams, application or system owners, and stakeholders to gather monitoring requirements, implement tailored solutions, and ensure optimal performance and visibility across the enterprise. This is a hands-on role that requires technical expertise, strong multitasking ability, and a proactive approach to managing monitoring systems in complex environments

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Design, implement and maintain SolarWinds monitoring tools and associated modules (e.g., NPM, SAM, NTA, etc.), including 3rd party integrations, for servers, applications, and network devices.
• Work directly with clients and application owners to gather monitoring, alerting, compliance, and audit requirements for monitoring.
• Develop, maintain, and optimize dashboards, alerts, and reporting within the SolarWinds platform to reduce performance impacts, false-positives, and improve delivery of client monitoring requirements.
• Participate in incident response, problem management, and troubleshooting of issues within SolarWinds and the monitored infrastructure, including endpoint agent health and functionality.
• Participate in planning, providing clear estimations and timelines for when activities and commitment dates will be met.
• Provide technical leadership by developing, and maintaining documentation of system requirements, design, architecture, roadmap, configurations, standards, and procedures for the operation and recovery of the platform.
• Ensure proper role-based access control and user account management within the platform.
• Automate common or repetitive tasks and provide scripts to support teams managing their systems.
• Keep abreast of emerging computing trends and evolving technology platforms in areas of specialization.

Job Requirements
Education/Occupational Certification

• Degree from a recognized university or community college with an acceptable specialization in computer, electrical engineering, systems engineering, computer science or information systems, and at least 5 years of related experience or an equivalent combination of education and experience.

Experience:

• 3-5 years of experience designing, testing, and implementing server, network and application monitoring and administration technologies of varying complexity.
• 3-5 years of related work experience in infrastructure monitoring technologies.

Knowledge

• Thorough knowledge of infrastructure systems and technologies in one or more infrastructure domains (Monitoring of Servers, Network and Applications)
• Knowledge of the design, support, lifecycle and industry trends for monitoring technologies across a variety of endpoints including servers, networks devices and applications, including on premise, cloud based and remote.
• Knowledge of modern system life cycle processes, practices, and techniques, including Agile, Scrum and DevOps
• Knowledge of system and software configuration management, change management processes, practices, tools, and techniques.
• Knowledge of cybersecurity considerations in infrastructure technologies, systems, and services.
• Knowledge of project management processes and procedures.

Abilities:

• Skill in analyzing specified business and operational requirements to determine how these can best be met within the limitations of time, budget, and staff resources.
• Skill in detecting, analyzing and correcting system and service deficiencies and/or recommending new actions/process improvements
• Skill in professional discussions with internal customers, stakeholders, and management and with external consultants and industry to ensure that important aspects are not overlooked.
• Skill in writing clear, cohesive, and concise documentation that is easily understandable by colleagues, management, stakeholders, and customers.
• Skill in communicating clearly in conversation and in presentations to both technical and non-technical staff and management.

Personal Suitability:

• Strong customer focus and relationship management skills.
• Influence and conflict management skills.
• Able to make decisions related to resolving technical challenges.
• Adapts to change and open to receiving and sharing ideas.
• Able to work in a team environment.

Working conditions

• This position is based at the Ottawa Logistics Center and is a hybrid position with a minimum 1 day(s) per week on site. However, effective this Fall (2025) there is a requirement of the employee to be in the office a minimum of 3 days per week.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for next steps will be contacted.
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