Job Description

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it's supposed to!

That's what we do, and we need your help. For over 29 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision. You can learn more about Expera Information Technology here:www.experaIT.comwww.linkedin.com/in/vfungexperaitwww.facebook.com/ExperaIThttps://www.linkedin.com/company/experait/

Why Join Us?

This is not your typical office job. Our passionately engaged team of A-players is beyond awesome! We're an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level. Our culture is fast-paced and we consider our work our "art," striving for excellence in everything we do. We're also super proud of the fact that we were recently named one of Canada's Top 50 Best Managed IT Companies and a Top Growing Company 7 years in a row!

Why Else?

We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. What's that you say? You want a day off on your birthday? Consider it done! We're looking for smart, forward-thinking problem solvers to join our team, this means plenty of growth potential and opportunities for you, that's right, YOU! If inside you're saying, "Hell Yeah!" please continue...?Our Infrastructure Analyst position will be a key role in the future success of our organization. We are building the foundation to support massive growth and impact. There are exciting opportunities to help truly make a difference in our company and build a team to help drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world.

Ok, now on to the serious stuff... Expera IT is looking for a technically skilled Infrastructure Analyst to join our Professional Services Team who thrives in dynamic client environments and works well independently and collaboratively. Reporting to the Professional Services Manager at our Calgary Head Office, this role involves onsite client visits and focuses on strategic, project-based engagements beyond routine support. Key responsibilities include Technology Consulting & Implementation, Project Management & Coordination, Client Engagement & Relationship Building, and Cross-Team Collaboration.

Purpose:

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To implement changes in client environments, including servers, storage, and systems management components with minimal interruption to clients.

Main Responsibilities &Duties:

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Complete large migrations and other project tasks for clients Deploy new client environments Communicate early and often with clients and teammates regarding outstanding issues Adhere to scheduled project tasks to meet client expectations Implement solutions designed by the Solutions Architect, while minimizing client risk & downtime Complete migrations and project tasks for clients Accurately determine proper course of action when facing conflicting priorities Update time and notes for project tasks in ticketing system in real-time Update client documentation accurately Create and maintain network documentation accurately Create and maintain process documentation regularly Act as an escalation point for coworkers within the Professional Services team Participate in client meetings to provide advice and recommendations. Participate in Pre-Sales tasks for potential new clients such as network assessments. Assist in automation initiatives Train, mentor and assist team members. Develop technical skills and knowledge to remain at forefront of new and existing technologies Any other tasks assigned by the Professional Services Manager and the Leadership Team This position requires on-site visits to prospects and clients

Requirements

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Post-Secondary Certificate, Diploma or bachelor's degree in computer science, engineering, business or another related field 8+ years' experience Based in Calgary, AB Capable of complex, large scale projects Very strong working knowledge of Windows Server environments including Windows 2003, 2008, 2008R2, 2012, 2012R2, 2016, 2019, 2022, 2025 Exceptional Proficiency in MS Office applications and Office 365, desktop operating systems (Windows and/or Mac), Terminal Services, VPN technologies, MS Exchange Server, LAN/WAN network topologies, Anti-virus solutions, firewall technologies, and familiarity with MS Windows Server operating systems Exceptional Proficiency in Active Directory, DNS, DHCP, Group Policy, and PowerShell Administration Exceptional troubleshooting skills and understanding of TCP/IP and networking technologies Experience working in Tier 3 Datacenters Microsoft Certification MCSA and MCSE are an asset Excellent knowledge of virtualization technologies including VMWare and Hyper-V Citrix Certification and VMWare Certification are an asset High Level of experience with Microsoft Office 365 migrations and management Microsoft Azure Certification are an asset (AZ-104, AZ-305, AZ-140) High Level of Experience with Microsoft Azure including Identity & Access Management, Cloud Infrastructure & Integration, and Azure Virtual Desktop (AVD) Knowledge of Amazon AWS Knowledge of various other generalized technologies Knowledge of IT Architectural Design processes Knowledge of Project Management Processes Motivated individual with proven initiative Professional appearance and manners Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Able to work efficiently as a part of a team as well as independently Attention to detail in all areas of work Strong problem identification and problem resolution skills

Note:

We value diverse perspectives and understand that not every candidate may meet all the requirements listed above. We encourage individuals who believe they possess

most

of the skills and experience to apply. We welcome applications from candidates who can bring unique strengths and perspectives to our team.

Key Project Skills

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Email Migrations

o On-prem Exchange to Office 365o Google Gmail to Office 365o Intermedia to Office 365o GoDaddy 365 to Office 365o Tenant to tenant migration

Server Builds

o Physical Serverso Hypervisor Host Servers:Hyper-V VMware

o RDS Farm Deploymentso Remote Desktop Gateway Deploymentso SAN/NAS Deployments

Server Migrations

o On-prem to cloud (Microsoft Azure)Azure Migrate Azure File Sync

o Upgraded on-prem server hardwareo OS upgradeso Implementation of Disaster Recovery

Desktop Infrastructure

o Bulk OS Upgradeso Automated User Profile Migrations

Microsoft Azure

o New cloud infrastructure buildsAzure Virtual Desktop VMs VNETs Virtual Network Gateways Network Security Groups Recovery Services Vault Storage Accounts (File Shares, Blobs, etc) Entra ID Domain Services

Network Projects

o Firewall Migrations to Merakio IPSEC Tunnel Configurationso Meraki Client VPN deploymentso Azure Client VPN deploymentso Remote Desktop Gateway deployments

Modern Workplace

o SharePoint migrationso Azure Active Directoryo Teams o Teams Voice Migrationso Endpoint Manager/Intuneo HDD Encryptiono Multi-Factor Authenticationo M365 Hardeningo Co-Pilot Readiness Assessments and Remediation

Key Competencies

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Accountability Adaptability Communication Critical Thinking Decision Making Planning & Organizing Problem Solving Results Orientation Commitment to Continuous Learning Teamwork

Application Instructions:

We are looking for A-Players to join our high-performing team of exceptional technology professionals. Here's what you can expect in our recruitment process:

Step 1: Application Review

Submit your resume and cover letter to showcase your accomplishments and why you believe you're a great fit for Expera IT.

Step 2: 15 Minute Chat

Have a preliminary phone interview to review your qualifications, skills, and fit for the position.

Step 3: Technical Skills Assessment Interview

Participate in a virtual video call to demonstrate your expertise through virtual exercises and scenario-based questions to evaluate your ability to handle complex technical support issues.

Step 4: Culture Fit Interview & Coffee with our Team

Meet our team members for coffee and discuss your experience, match with the team, and understand expectations.

Step 5: Meet Our VP and CEO

Have a virtual conversation with our VP & General Manager, Ciaran Hogan and Founder & CEO, Vince Fung.

Step 6: Offer

Receive an official offer letter, contingent on a clean criminal background check and successful reference check, to start an exciting and rewarding journey with Expera IT. -We value diverse perspectives and understand that not every candidate may meet all the requirements listed above. We encourage individuals who believe they possess most of the skills and experience to apply. We welcome applications from candidates who can bring unique strengths and perspectives to our team.