Job Description

• Work Term: Temporary
• Work Language: English
• Hours: 120 to 160 hours per month
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: Experience an asset
• or equivalent experience

Work setting

Computer hardware or software retailer/wholesaler Relocation costs covered by employer Startup company Willing to relocate Consulting firm General office Private company, corporation or industry Private sector

Tasks

Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents

Supervision

No supervision responsibility

Certificates, licences, memberships, and courses

Network+ Certification

Computer and technology knowledge

Android iOS MAC Linux Networking software Networking hardware Networking security Internet Servers Desktop applications File management software Security software Word processing software Mail server software Communication software Project management software Mac OS MS Office MS Windows Spreadsheet TCP/IP Wireless networks

Security and safety

Criminal record check

Transportation/travel information

Own transportation Vehicle supplied by employer Willing to travel Willing to travel overnight Valid driver\'s licence Travel expenses paid by employer Public transportation is not available

Work conditions and physical capabilities

Work under pressure Handling heavy loads Manual dexterity Attention to detail Ability to distinguish between colours Sitting Combination of sitting, standing, walking Bending, crouching, kneeling

Personal suitability

Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

Are you currently a student? Are you willing to relocate for this position? Do you have previous experience in this field of employment?

Financial benefits

Bonus Stocks/shares

Other benefits

Learning/training paid by employer On-site housing options Team building opportunities Variable or compressed work week

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and/or refugees Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.) Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Supports newcomers and/or refugees with foreign credential recognition Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.) Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.) Supports Veterans in translating their military skills and experience into the language of the civilian job market Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

Participates in a government or community program or initiative that supports Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Facilitates access to Elders who can offer support and guidance to Indigenous workers