Job Description

Winpak Division is seeking an

Information Technology (IT) Summer Student

to join their team from May -September 2025 term.



We are looking for an IT summer student who will gain hands-on experience with a wide range of IT tasks. In this role, you'll be at the forefront of supporting end users by troubleshooting computing issues, deploying software and hardware, and ensuring smooth daily IT operations. You'll also get to manage user accounts, track equipment and software inventories, and contribute to creating essential support documentation. This is your chance to work with a dynamic team while gaining valuable experience that will set you up for success.

Key Responsibilities:

Provide first level support for end user computing problem including analyzing the problem, identifying the appropriate resources, testing proposed fixes, and following up to ensure the problem is resolved Resolve support request using IT ticketing system and escalate when require and follow up on request Troubleshoot and maintain Multi-Function Devices (MFD), desktop and label printers. Setup and mange user account and assign access privileges Perform hardware/software deployment and installation and upgrades (operating systems, applications, desktops, etc.) Maintaining an accurate inventory of end-user's equipment and software licenses Monitor IT supplies inventory and notify when additional stock is needed (mouse, keyboard, docking station, headsets, etc.) Assist with network/infrastructure maintenance, documentation, and troubleshooting. Create and maintain support documents and procedure within IT, and how-to instructions for users Support team with ongoing daily IT operations

Required Qualifications:

Currently enrolled in a degree, diploma or certificate program in Computer Science, IT, or Network Administration Experience with Active Directory, Domain Services, Windows 10/11 operating system, MS Outlook, MS 365 Experience with network (LAN/WAN) concepts, VPN, MFA, mobile devices, and printers Experience with administering hardware; and a working knowledge of past and current computer hardware technologies Experienced using customer service skills to assess and address user needs, using both verbal and written communication, along with active listening skills.

Preferred Qualifications:

Comp TIA, Microsoft MCSE, MCITP System Administrator (Active Directory) or ITIL certification Experience using an IT Service Management or ticketing system to manage Incidents and Service Requests. Experience problem solving through issues, with the ability to critically think and brainstorm solutions Experience collaborating effectively within a team environment

Additional Details:

This position is 100% onsite, and the hours of operation at 8:00am - 4:30pm Monday-Friday The location is 100 Saulteaux Crescent, and there is a limited bus service to this location.

Winpak's vision

is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values.

We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer,

we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met.