Job Description

JOB INFORMATION

Requisition ID:

11286

Number of Vacancies:

1

Department:

Information Technology Services - Enterprise Architecture

Salary Information:

$ 111,129.20 - $ 138,975.20

Pay Scale Group:

10SA (CAN/S/J/10SA)

Employment Type:

Regular - Hybrid

Weekly Hours:

35

Off Days:

Saturday/Sunday

Shift:

Day

Posted On:

May 21, 2025

Last Day to Apply:

June 4, 2025

Reports to:

Manager, Business Development and Innovation



The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision:

Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission:

To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.



The full Plan can be viewed on ttc.ca.

Career Opportunity

Our Information Technology Services department is looking for an Information Technology, Business Relationship Partner to join their team!

What You Will Do

As the IT Business Relationship Partner you will be responsible for creating and maintaining a strategic partnership between the IT department and business units at TTC. You will focus on aligning technology solutions with business goals to drive operational efficiency, enhance customer and user experience, and support business objectives.



You will be responsible for building strong relationships with business leaders to understand their goals and technology needs, acting as a trusted advisor to align IT capabilities with business objectives.



Identify opportunities to improve business performance and advocate for technology solutions that enhance efficiency and support innovation.



Collaborate with IT teams to translate business needs into technical requirements and work closely with Product Managers to integrate strategic objectives into the product roadmap.



Facilitate IT demand management, prioritize business needs, and lead collaboration on IT investment opportunities.



Support IT governance processes, conduct market research, foster a culture of innovation, and manage a relationship team to oversee strategic partnering across the organization.



You will demonstrate behaviors that support diversity, inclusion, and a respectful work and service environment free from discrimination and harassment. You will help remove barriers and accommodate employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.



Additionally, you will participate in the TTC Customer Service Ambassador Program.

What Qualifications Do You Bring ?

Exceptional relationship-building and leadership skills. Strong business and commercial management knowledge. Excellent organizational and prioritization skills. Exceptional verbal and written communication abilities. Superior analytical and technical skills. Knowledge of IT business processes, ERP systems, cloud solutions, and enterprise architecture. Advanced negotiation, problem-solving, collaboration, and interpersonal skills. Strong financial literacy and portfolio investment management. Proficiency in data analysis and project management (waterfall and agile methodologies). Ability to work effectively in a fast-paced, deadline-driven environment. Familiarity with relevant issues, legislation, and research methods. Quick understanding of TTC's organizational structure, functions, operations, and relevant business strategies, policies, and procedures. Rapid acquisition of IT project management framework and policies, including cybersecurity, business continuity, disaster recovery, and mobile/end-user devices. Experience in managing IT vendor relationships; IT procurement experience preferred. Comprehensive knowledge of the Ontario Human Rights Code and related orders, including disability accommodation and accessibility requirements. University degree in Information Technology, Business Administration, or a related discipline.

What Skills Do You Bring?

Apply analytical skills Communicate in a variety of mediums Demonstrate appropriate and effective interpersonal communications through various media Demonstrate knowledge of the industry and/or sector Demonstrate specialized expertise and knowledge in the assigned field Manage projects Plan and organize activities/projects to meet section and organizational goals Use office technology, software, and applications

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve. One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan. A comprehensive package that covers health, dental, vision and more. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being. A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.



We thank all applicants for their interest but advise only those selected for an interview will be contacted.