Job Description

The Opportunity

As a key member of the Wajax team the Parts Representative is responsible for providing an elevated level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and front counter and support the Service Department with administration duties.

The Role

Builds and maintains strong customer relations, including greeting customers, handling inquiries, providing price quotes, and selling parts. Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter. Prepares and processes documentation for purchases, returns, warranty coverage, and other required tasks. Supports shop needs by looking up, picking, and billing parts to work orders; reviews and modifies work orders for part accuracy. Picks stock for customers; receives and inputs stock using electronic systems. Assists with daily shipping and receiving, including handling emergency orders, stock orders (min/max levels), and inter-branch transfers. Ships products to local and out-of-town customers using appropriate shipping methods. Produces accurate and timely documentation of all transactions within the parts team. Processes and issues invoices, purchase orders, and warranty claims; tracks department attendance and assists with payroll and bookkeeping tasks. Generates new and repeat sales by providing timely product and pricing information. Determines customer requirements to recommend appropriate products and solutions. Recommends alternatives based on cost, availability, or specifications. Increases sales and average order size through cross-selling, up-selling, add-ons, and promotional offers. Prepares customer presentations, tenders, RFQs, and project quotations for Aftermarket Sales Reps as required. Attends site visits and customer presentations with Aftermarket Sales Reps when needed. Responds to customer requests for quotes or purchases via phone, fax, or email, including participation in after-hours on-call rotation.

The Candidate

Technical, electromechanical or post-secondary diploma related to the industrial field or equivalent experience. Knowledge of mechanical power transmission, hydraulics and/or pneumatic's Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce
preferred), completion of ongoing product training
Responsible and adaptable Problem solving skills Results-oriented and willingness to always offer superior service Demonstrated skills in planning and organization of work Good team spirit

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.





Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional "perks."





Highlights include:


Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Company matched pension plan Award-Winning Health and Wellness Program.




By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.





As a condition of employment, final candidates will be subject to pre-screening.

Together we get more done.