Job Description

About Spring Financial Founded in 2014, Spring Financial has spent the last 6 years simplifying the lending process for millions of Canadians facing all types of financial circumstances. Spring offers a growing range of financial products and services which currently include personal loans, mortgages, credit cards and secured loans - all of which are made available to Canadians without having to visit a branch! Spring is part of the Canada Drives Group of Companies. Together, the Group provides services to over 1 million Canadians each year. To learn more about the brands in the Canada Drives Group please visit: http://canadadrivesgroup.ca/.
We are high energy entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone – all from the comfort of their own home! To learn more about our products please visit our website here: www.springfinancial.ca.
We offer an unmissable opportunity for an ambitious candidate to step up and fast-track their career growth! We are firm believers in developing our own talent and promoting from within.
Come and discover your potential at Spring Financial!

NOTE – This is a remote, full-time permanent, work-from-home position and is open to all applicants from across the lower mainland. Once hired we will provide you with everything you need to do your job.
What you will be doing:

• Attending inbound and outbound calls, live chats, emails, and text messages (majority of the work will be inbound calls) from current Spring Financial borrowers.
• Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
• Directing all inbound traffic to the correct departments
• Collaborating with the client care team members find the best solutions for the customers.
• Finding and implementing the correct solution for each customer. Whether it is simply adjusting a payment date, processing an early payment or re-structuring loan terms, you will need to thoroughly listen to each customer and find the best solution.
• Collecting customer testimonials and handling reviews
• Attending to administration duties such as data entry, funding, and reports

What you need to succeed:

• Excellent verbal and written communication skills
• Passion for problem-solving (Maybe a secret lover of puzzles and maps)
• You are a strong listener and customer-focused
• Ability to work independently but love collaborating within a team
• Self motivated and eager to learn new skills
• Familiar with Excel and Google Spreadsheets.

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together! In addition to a competitive salary, we provide
Extended dental and medical benefits
Opportunities for advancement
Excellent on the job training
Inclusive, fun, and vibrant work environment