Job Description

We are searching for customer service and sales-oriented people who want to contribute to a successful organization while growing their career!



At SinglePoint, we make sure our employees are motivated and inspired to help our clients. Our goal is to provide a fun environment where we can inspire our team members to become the amazing professional that they are. Join a company that provides exceptional services for industry leading clients!



The Customer Service Representative at SinglePoint is a professional, responsible, and goal-orientated individual who handles mainly inbound and occasional outbound customer interactions with a high degree of customer service, sensitivity and urgency. Our commitment to customer care is second to none. There are many opportunities for growth within our company and we are looking for top talent individuals that can grow with us!



This position starts on

November 3, 2025.

Successful candidates MUST be available to start.



We have a permanent

full-time opportunity

and the schedule we are currently hiring for is 5 days a week with a rotational scheduled between the operating hours of

Monday to Friday between 8am to 9pm

Saturday and Sunday between 9am to 5pm

Successful candidates MUST be available to train and work

onsite

at 255 Consumers Road.

Responsibilities:

Assist customers who are inquiring about new products and services. Troubleshoot and schedule service calls. Handle customer service calls with urgency, empathy and a strong commitment to resolving outstanding customer issues. Assist with customer related payment solutions and billing inquiries. Document customer calls with accuracy Resolve customer account discrepancies. Respect and uphold privacy and protection of customer information. Meet and exceed individual targets and performance expectations with the opportunity to earn additional compensation.

What We Offer:

Monthly contests with cash and prizes Benefits/Health Care Spending Account Perkopolis Discount Program Career and Leadership Development Comprehensive training and continuous development

Qualifications:

Experience working in customer service, Contact Centre experience is an asset. Ability to work flexible shifts. Strong organizational and active listening skills to determine appropriate course of action. Strong computer and data entry skills Ability to multitask in a fast-paced environment.

Compensation

Hourly rate of $17.60 plus performance bonus

Join us in redefining customer life cycle management. Apply today and make a meaningful impact as part of the SinglePoint team!

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.#2



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