Job Description

Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!

LOCATIONS:

Edmundston, New Brunswick

ABOUT THE OPPORTUNITY

Looking to unlock your potential and take the first step towards a career path you can be proud of?

With many opportunities for growth and advancement, our Inbound Call Center is your gateway to an exciting career in the Telecommunications industry.

This is a great opportunity for people who:

Are fluently bilingual and able to talk to our customers in both English & French.

Will care about our customers are much as we do.

Have some type of customer service or sales experience.

Are able to multitask by navigating several online tools at the same time.

During the interview process, we\'ll work with you to assess which role within our Customer Service and Sales teams is best suited to your skills and potential.

KEY RESPONSIBILITIES:

Receive inbound calls from customers.

Provide appropriate support to customers, make recommendations, handle inquiries, provide resolutions.

Perform data entry associated with the position.

Meet reasonable quality assurance requirements and key performance metrics.

Explain products and services to new and existing customers and the potential value added.

Suggest products to meet our customer\'s needs.

Help customers optimize their experience by educating them on alternative methods to interact with us.

SKILLS AND QUALIFICATIONS:

Being fluently bilingual in French and English is a requirement.

Previous experience in a call centre or customer service environment is an asset.

WORK FROM HOME REQUIREMENTS:

High-speed internet access.

Home offices are required to be hazard-free, private, and quiet; a video tour of space may be required.

SCHEDULING AND ONBOARDING

Training schedule for the first three weeks will be Monday to Friday from 9am to 5pm.

We need people with flexible availability. Permanent work schedule subsequent to training can include 8 hour shifts from Monday to Friday between 8 am - 9 pm and weekends between 9am - 5pm.

VOICI CE QUI EST PR\xc3\x89VU POUR VOUS/HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU (ENGLISH VERSION FOLLOWS)

Exp\xc3\xa9rimentez une multitude d\'opportunit\xc3\xa9s que seule une entreprise en pleine croissance peut offrir en rejoignant une \xc3\xa9quipe dynamique qui travaille avec vigilance pour remodeler le paysage des t\xc3\xa9l\xc3\xa9communications.

Le c\xc5\x93ur et l\'\xc3\xa2me de notre programme de r\xc3\xa9mun\xc3\xa9ration sont construits sur les fondations de notre vision, de notre mission et de nos valeurs.

Un programme de prestations m\xc3\xa9dicales et dentaires d\'entreprise de premier plan, ainsi que de nombreux autres avantages qui font de Distributel un excellent endroit o\xc3\xb9 travailler. Des cotisations au REER. Nous favorisons l\'\xc3\xa9quilibre entre vie professionnelle et vie personnelle avec des cong\xc3\xa9s pay\xc3\xa9s g\xc3\xa9n\xc3\xa9reux. Nous offrons un excellent environnement de travail avec des \xc3\xa9v\xc3\xa9nements sociaux organis\xc3\xa9s. Vous aurez des opportunit\xc3\xa9s de croissance et de d\xc3\xa9veloppement. Nous avons de superbes emplacements en centre-ville et des personnes incroyables. Distributel connecte les Canadiens aux personnes, aux passions et aux priorit\xc3\xa9s qui comptent. Rejoignez-nous dans notre mission de fournir une v\xc3\xa9ritable alternative aux consommateurs canadiens !

La diversit\xc3\xa9 et l\'inclusion sont importantes chez Distributel. Nous appr\xc3\xa9cions l\'unicit\xc3\xa9 de chaque individu et croyons que nos diff\xc3\xa9rences nous rendent plus forts. Distributel s\'engage \xc3\xa0 offrir un lieu de travail garantissant l\'\xc3\xa9galit\xc3\xa9 des chances, le d\xc3\xa9veloppement et l\'avancement pour tous.

QUE SE PASSE-T-IL APR\xc3\x88S L\'ENVOI DE VOTRE CANDIDATURE ?

Si votre candidature correspond aux crit\xc3\xa8res de recherche du responsable, vous pourriez \xc3\xaatre contact\xc3\xa9 pour un entretien pr\xc3\xa9liminaire.

En raison du grand nombre de candidatures, tous les postulants n\'ayant pas \xc3\xa9t\xc3\xa9 contact\xc3\xa9s ne seront pas retenus.

La diversit\xc3\xa9 et l\'inclusion sont importantes chez Distributel. Nous appr\xc3\xa9cions l\'unicit\xc3\xa9 de chaque individu et croyons que nos diff\xc3\xa9rences nous rendent plus forts. Distributel s\'engage \xc3\xa0 offrir un lieu de travail garantissant l\'\xc3\xa9galit\xc3\xa9 des chances, le d\xc3\xa9veloppement et l\'avancement pour tous les employ\xc3\xa9s actuels et futurs.

Des am\xc3\xa9nagements sont disponibles sur demande pour les candidats participant \xc3\xa0 tous les aspects du processus de s\xc3\xa9lection. Pour une demande confidentielle, envoyez simplement un courriel directement \xc3\xa0 votre recruteur.

HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU:

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that\xe2\x80\x99s vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our .

• Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
• RRSP contributions.
• We promote work-life balance with generous PTO.
• We provide a great work environment with organized social events.
• You\xe2\x80\x99ll have opportunities for growth & development.
• We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?

If your application matches the manager\xe2\x80\x99s search criteria, you may be contacted for a pre-screen interview.

Due to high volumes of applications, not all applicants who submit an application will be contacted.

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly.

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