Job Description

The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities.

We are passionate professional hoteliers dedicated to the art of hospitality! Our team members are dedicated to providing exceptional personalized service to our guests; our dedication to the customer shows in everything we do.

We put people first! We take care of our associates who in turn take care of the customers. Our customers are our associates, guests, owners, investors and communities. Mutual respect is at the heart of every customer exchange.

Room Service Server- The Westin Nova Scotian

You like making people smile, have a welcoming nature and like a fast paced work environment. Serving is in your blood and delivering a good meal and presenting it to your in room guests makes you happy. As the Room Service Server you will:

• Be Exacting - arriving at work on time and getting your work area/trays set up and ready, and then keeping the area clean throughout the day is a key part of your job. Ensuring that a tray is perfect, with all needed service articles included, is key to a good room service order. As service or your shift ends, all cleaning duties related to the rooms service area may also fall into your role.
• Be a Food & Beverage Professional -- understanding, explaining, suggesting and presenting an order in a professional way is your role. You are offering prompt, excellent service and thus creating a wonderful in-room dining experience for our guests, including presenting the check and retrieving the trays as needed.
• Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. ServSafe certificate/alcohol training required.

• At least 1 year of progressive experience food & beverage
• Valid ServSafe Certificate preferred
• High School diploma or equivalent required

• Long hours sometimes required
• Able to perform medium intensity work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly, to lift, carry, push, pull, or otherwise move objects
• Able to see details at close range
• Ability to bend, stretch, twist or reach with your body and arms
• Must be able to stand and/or walk for lengthy periods of time
• Must be able to convey information and ideas clearly in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high pressure situations
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations
• Ensure compliance with all local liquor laws, and health & sanitation regulations
• Ensure compliance with departmental standards of practice
• Deliver Room Service orders promptly and accurately
• Restock and clean room service area prior to close of shift
• Successfully complete close out reports, drop cash, receipts and reports at the end of shift
• Ensure trays are properly set