Job Description

Position: Implementation Project Manager (Bilingual)

T

ype: Full Time Permanent

Location: Toronto, ON / Brampton, ON / Ottawa, ON / Montreal, QC

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients' go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.


Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients' varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.


We're looking for a Bilingual Implementation Project Manager who has an instinctive passion to satisfy internal project stakeholders and external customers. As an ambassador of our organization, you will work closely with DCM's high-profile customers, who represent some of the leading brands in North America where you will be revered as a trusted and reliable partner.

KEY RESPONSIBILITIES:

With strong business acumen and using project management best practices, maximize revenue by minimizing the time needed to onboard new business opportunities. Prepare and deliver customer and stakeholder presentations with confidence and conviction. Lead and facilitate project meetings with customers, internal project team members, and senior stakeholders, including preparation and distribution of detailed meeting minutes and comprehensive status reports. Plan and coordinate the work of project team members, including stakeholders, subject matter experts, external suppliers, and customers. Facilitate discovery workshops and prepare comprehensive and clear business requirements. Develop detailed project plans / schedules, as well as issues and risk management plans for each implementation. Use effective communications skills and influence to confidently lead internal project teams and customers through the entire project management lifecycle. Continuously seek and implement opportunities to enhance the new business onboarding process. Produce and manage integrated project plans / schedules and other related project management deliverables, including statement of work, business requirements, UAT plans, communication, and training plans. Manage scope, project schedules and resources and track the timely execution of all assigned projects through the application of project management best practices. Keep the project team, customer, and stakeholders informed of project progress through regular formal status reporting and ongoing communication.

REQUIREMENTS:

Fluent in French and English, both verbal and written communications. 5-10 years direct project management experience and strong familiarity with the Project Management Body of Knowledge and project management principles and processes, with a PMP designation or in the process of pursuing certification would be an asset. Previous customer facing implementation experience, with proven project management and organization skills. Ability to shift between both customer facing projects and internal business projects. Experience facilitating business requirements workshops and writing comprehensive business requirements documents. Skilled in meeting objectives through leadership, influence, facilitation, and team building, as well as the ability to motivate team members in a cross-functional environment. Excellent Microsoft Office skills (Excel, Word, PowerPoint, Outlook) and proficient in MS Project, knowledge of Smartsheet an asset. Ability to interact professionally and effectively at all organizational levels including senior leadership and directly with Customers.


Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

DCM would like to thank all applicants, however only those candidates qualified will be contacted.