Job Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada's largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

As an implementation lead within the Business System team, you will be responsible to work on multiple projects and support various system used within Rogers Business such as Salesforce, Marketing Cloud, Pardot, and Business self-serve tools.

What you will do:

• Work on projects within the Business System team
• Understand end to end business process of our sales, service, and marketing teams.
• Work with Portfolio Managers and business stakeholder to validate requirements & processes.
• Develop Impact Assessment based on technical capabilities and user impact assessments for monthly releases
• Develop test cases and challenge where necessary to ensure all customer & user experience scenarios are covered
• Support report requests related to business adoption of capabilities launched
• Data gathering including TMA studies (as required)
• Review post launch release and do sanity checks on released capabilities and log defects in Jira (as applicable)
• Report post release enhancements via the enhancement submission form
• Support Change prime during launches on creating job aids & supporting documentation for both internal and external users
• Create demos recordings for upcoming functionality
• Support Business teams, E&A and influencers on completing operational Impact assessments and launch playbook
• Support Office hours during launches
• Responsible to support Playbook to ensure launch activities are complete

What you will bring:

• Have a solid understanding of the Salesforce ecosystem and other tools being used by our business stakeholders.
• Experience with Agile framework.
• Experience analyzing data and identifying areas of improvement
• Working knowledge of Rogers for Business Wireline, Cable and Fibre, systems, tools and processes and organizational structure
• Self-motivated and able to "hit the ground running" and utilize their reporting experience to learn new processes and systems quickly
• Capable of understanding complex processes with limited guidance
• Excellent organizational skills with the ability to adapt with evolving responsibilities.
• Able to prioritize their workload with minimal direction while taking into consideration the priorities of the department and organization as a whole
• Strong verbal and written communications skills
• Strong communication skills.
• Goal oriented self-starter who can work independently as well as in a team environment with minimal supervision and has an appetite for continuous learning
• Comfortable working under pressure in a fast-paced environment

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (WFH), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Sales
Requisition ID: 267052

Together, we'll make more possible, and these six shared values guide and define our work: * Our people are at the heart of our success

• Our customers come first. They inspire everything we do
• We do what's right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: Sales & Marketing

Location:

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

Health & well-being benefits
Donation matching
Paid time off for volunteering
Wealth Accumulation including: Pension plan & Employee stock options
Generous employee discounts
Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of podcast with Dr. Sonia Kang.