Job Description

Summary

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We are

the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health(TM) is our Purpose, and it's no small feat. It takes the imagination and passion of all of us--from design and engineering to the manufacturing and marketing of our billions of MedTech products per year--to look at the impossible and find transformative solutions that turn dreams into possibilities.



We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a

maker of possible

with us.


The

Implementation Consultant, Solution Deployment

is responsible for guiding customer stakeholders through the implementation process and possesses a demonstrated expertise of clinical and technical processes related to pharmacy, nursing workflows, and

BD Medication Management Solutions technologies

. Projects range in scope from small hospitals or pharmacies to large health system level implementations requiring standardization across provinces or regions.


The Implementation Consultant will work with the customer to gather customer requirements, define best practices, design decisions and consult in the development of policies and procedures. The Implementation Consultant performs


the required tasks in alignment with the toll gate implementation process to ensure timely Go-Lives and customer satisfaction. The Implementation Consultant must have the ability to establish collaborative working relationships with cross-functional and interdisciplinary project teams

This field-based position in either provinces BC, AB, SK, MB, ON, QC, NB, NS, should reside near a major airport to facilitate travel across Canada

, which requires up to 80% travel. Travel may fluctuate based on project and team needs.

Job responsibilities:

Leads customer site and workflow assessments and facilitates the project design and implementation phases for BD Medication Management Solutions. Provides team support and product, clinical and technical information related to BD Medication Management Solutions. Manages customer stakeholder teams, gain consensus within teams and delivers concise and consistent communication. Facilitate conference calls and customer meetings to progress the design and implementation goals in collaboration with the BD and Customer project managers and teams. Establishes rapport with customers that is conducive to long-term business relationships. Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy and nursing best practices in Medication Management workflows Demonstrates knowledge of pharmacy/clinical workflow processes, pharmacy formulary builds, hospital, retail and long-term care & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory. Demonstrates critical thinking and ability to aid customers in improving current business and clinical practice and operations. Install, validate and train end users on the use of BD Medication Management Solutions technologies (software & hardware) . Maintains documentation related to customer projects, expenses, compliance documentation and reports.

Education and Experience required:

Bachelor's Degree or College diploma (Business, Science, Health Sciences or similar field) 5 years of related work experience in a medical device or healthcare environment with clinical and technical involvements. Must hold a

Canadian

Registered Pharmacist (RPh)

or

Registered Pharmacy Technician (RPhT)

designation.

Knowledge and Skills required:

Fluency in English (read, speak, write) Strong verbal and written communication, consultative and learning skills. Strong decision making, problem solving and troubleshooting skills Detail oriented, able to multi-task and implement complex projects consistent with established BD and customer objectives. Possess excellent organization and time management skills, with the flexibility to readily adapt to change. Proficient with MS Office Word, Excel, Outlook, PowerPoint, OneNote, and CRM (Salesforce preferred)

Preferred qualifications:

Knowledge of Infusion, Dispensing and Pharmacy Automation technologies. RN or IT professional certification will be considered, with relevant experience in pharmacy workflows. Experience working with clients in hospital, retail and long-term care pharmacies an asset. Demonstrated ability to effectively train users on product usage and best practices. Effective working knowledge of the Canadian Food and Drug Act and Regulations, GMP Regulations and Guidance, Medical Devices Regulations, and ISO13485:2016 an asset. Fluency in French preferred (read, write, speak)

Physical Demands and Work Environment:

Physical ability to lift at least 40 lbs. (18 kg) as needed. This position may involve pushing, pulling, stooping, bending, and lifting.

This field-based position in either provinces BC, AB, SK, MB, ON, QC, NB, NS, should reside near a major airport to facilitate travel across Canada

, which requires up to 80% travel. Travel may fluctuate based on project and team needs. Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years; as well as meet BD's auto safety standards. Attend training on assigned BD instruments as required and must be able to travel to the US for training purposes within the first 6-months of employment and periodically thereafter as required.

Description de poste en Francais

Le ou la Consultant(e) en mise en oeuvre et deploiement de solutions

est charge(e) de guider les parties prenantes du client tout au long du processus de mise en oeuvre. Il ou elle possede une expertise averee des processus cliniques et techniques lies a la pharmacie, aux flux de travail infirmiers et aux technologies des

Solutions de gestion des medicaments BD

. Les projets vont de la mise en oeuvre dans de petits hopitaux ou pharmacies a celle dans de grands systemes de sante necessitant une normalisation a l'echelle des provinces ou des regions.


Il ou elle travaille avec le client pour recueillir ses besoins, definir les meilleures pratiques, prendre des decisions en matiere de conception et fournir des conseils pour l'elaboration de politiques et de procedures. Il ou elle effectue les taches requises conformement au processus de mise en oeuvre par etapes afin de garantir la mise en service en temps voulu et la satisfaction du client. Il ou elle doit etre capable d'etablir des relations de travail collaboratives avec des equipes de projet interfonctionnelles et interdisciplinaires.

Ce poste sur le terrain, situe en Colombie-Britannique, en Alberta, en Saskatchewan, au Manitoba, en Ontario, au Quebec, au Nouveau-Brunswick ou en Nouvelle-Ecosse

, doit etre situe a proximite d'un grand aeroport afin de faciliter les deplacements au Canada, qui

necessitent jusqu'a 80 % de deplacements

. Les deplacements peuvent varier selon les besoins du projet et de l'equipe.

Responsabilites

Diriger les evaluations du site et des flux de travail du client et facilite les phases de conception et de mise en oeuvre du projet pour les solutions de gestion des medicaments BD. Fournir un soutien a l'equipe et des informations sur les produits, cliniques et techniques liees aux solutions de gestion des medicaments BD. Gerer les equipes de parties prenantes chez le client, obtenir un consensus au sein des equipes et assurer une communication concise et coherente. Faciliter les conferences telephoniques et les reunions avec les clients afin de faire progresser les objectifs de conception et de mise en oeuvre en collaboration avec les chefs de projet et les equipes de BD et des clients. Etablir avec les clients des relations propices a des relations commerciales a long terme. Demontrer ses competences en matiere de resolution de problemes, de depannage et de consultation sur les systemes en ce qui concerne les meilleures pratiques pharmaceutiques et infirmieres dans les flux de travail lies a la gestion des medicaments. Faire preuve d'une connaissance des processus de travail en pharmacie/clinique, de la constitution de formulaires pharmaceutiques, de l'integration des systemes hospitaliers, de vente au detail, de soins de longue duree et pharmaceutiques, des parametres des dispositifs cliniques, de la validation des interfaces (ADT, facturation, profil des patients), de la conception des roles des comptes utilisateurs et de l'annuaire actif. Faire preuve d'esprit critique et d'une capacite a aider les clients a ameliorer leurs pratiques et operations commerciales et cliniques actuelles. Installer, valider et former les utilisateurs finaux a l'utilisation des technologies des Solutions de gestion des medicaments BD (logiciels et materiel). Gerer la documentation relative aux projets des clients, aux depenses, a la conformite et aux rapports.

Education et Experience requises :

Baccalaureat ou diplome collegial (en administration, sciences, sciences de la sante ou dans un domaine connexe) Cinq ans d'experience professionnelle pertinente dans le secteur des dispositifs medicaux ou des soins de sante, incluant des responsabilites cliniques et techniques Doit detenir le titre de

pharmacien(ne) autorise(e) au Canada (RPh)

ou de

technicien(ne) en pharmacie autorise(e) (RPhT)

Connaissances et Competences requises :

Maitrise de l'anglais (lu, parle, ecrit) Excellentes aptitudes a la communication verbale et ecrite, a la consultation et a l'apprentissage. Solides competences en matiere de prise de decision, de resolution de problemes et de depannage Souci du detail, capacite a mener plusieurs taches de front et a mettre en oeuvre des projets complexes conformement aux objectifs etablis en matiere de developpement commercial et de satisfaction client. Excellentes competences en matiere d'organisation et de gestion du temps, avec une grande flexibilite pour s'adapter facilement au changement. Maitrise de MS Office Word, Excel, Outlook, PowerPoint, OneNote et CRM (Salesforce de preference)

Qualifications preferees :

Connaissance des technologies d'infusion, de distribution et d'automatisation pharmaceutique. Certification d'infirmier(re) diplome d'Etat ou de professionnel de l'informatique sera prise en consideration, avec une experience pertinente dans les processus pharmaceutiques. Experience de travail avec des clients dans des pharmacies hospitalieres, de detail et de soins de longue duree est un atout. Capacite averee a former efficacement les utilisateurs a l'utilisation des produits et aux meilleures pratiques. Connaissance pratique efficace de la Loi sur les aliments et drogues et de ses reglements, des reglements et directives sur les BPF, des reglements sur les instruments medicaux et de la norme ISO 13485:2016 est un atout. Maitrise du francais (lu, ecrit, parle) est preferable.

Exigences physiques et Environnement de travail :

Capacite physique a soulever au moins 40 livres au besoin. Ce poste peut necessiter de pousser, tirer, se baisser, se pencher et soulever.

Ce poste sur le terrain, situe en Colombie-Britannique, en Alberta, en Saskatchewan, au Manitoba, en Ontario, au Quebec, au Nouveau-Brunswick ou en Nouvelle-Ecosse

, doit etre situe a proximite d'un grand aeroport afin de faciliter les deplacements au Canada, qui

necessitent jusqu'a 80 % de deplacements

. Les deplacements peuvent varier selon les besoins du projet et de l'equipe. Doit posseder et maintenir un permis de conduire valide et un dossier de conduite vierge depuis au moins 3 ans, ainsi que satisfaire aux normes de securite automobile de BD. Suivre une formation sur les instruments BD assignes, selon les besoins, et etre en mesure de se rendre aux Etats-Unis a des fins de formation au cours des six premiers mois suivant l'embauche, puis periodiquement par la suite, selon les besoins.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.


For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.


To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.


To learn more about BD visit https://bd.com/careers


Great Place to Work has certified our workplace culture based on your feedback in the Trust Index survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!


Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.


Required Skills


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Primary Work Location

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CAN Mississauga - Derry Road West

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