Job Description

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Are you actively looking for a new opportunity? Or just checking the market? WellaEUR you might just be in the right place!

Lightspeed is looking for a customer focused specialist to join the Implementation Team based in Montreal for our Golf product. Reporting to the Team Lead, you will be responsible for facilitating the Product Orientation sessions for new Lightspeed clients via virtual on-boarding sessions. Your goal is to help Golf courses to understand the POS software and equip them with all the knowledge they need to go live and run their business.

What you'll be responsible for

• Facilitate Product Orientation sessions for new and current Lightspeed Golf B2B customers to optimize their use of the product
• Execute support, implementations and best practice coaching for our software customers (golf courses)
• Build out training and implementation agenda and book the necessary resources as required
• Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
• Send out videos to customers and ensure customers have reviewed prior to the commencement of the implementation

About our team

Lightspeed Golf provides golf courses managers with the simplest way to build, manage, and grow their business while crafting a better customer experience. We empower business owners with a complete overview of their facility in one place thanks to a platform that manages everything ranging from booking management to customers subscriptions, sales, and analytics to get a complete overview of their business in one place. Lightspeed (formerly known as Chronogolf) has been disrupting the golf market since 2012, bringing a cloud-based solution to an industry relying on on-site hardware.

Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day and do the best work of your life, you have come to the right place.

What you'll be bringing to the team

• Experience in customer support or customer service
• Knowledge of the Golf Industry
• Excellent communication skills in both English and French - verbally and written
• Experience teaching and/or training

Who you are

• You are not afraid of a fast-paced, high-energy environment
• You love helping customers and finding solutions
• You are highly organized, detail-oriented and a quick learner

What's in It for You?

In addition to the perks you see on the Careers page, you'll get access to:

• Health, dental, vision and life insurance (premium covered by Lightspeed);
• Flexible Paid Time Off (FPTO);
• Employer RRSP;
• Stock options;
• Health & Wellness benefit of up to $500 in expenses per calendar year covered by Lightspeed;
• 1 volunteering day/year;
• Access to our Employee Apple Purchase Program;
• Parental leave program;
• Remote and hybrid working models

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montreal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.