Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Location: We welcome applicants from anywhere in the U.S.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you\xe2\x80\x99ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Digital Operations Implementation Consultant role is a professional client interacting position, which focuses on a range of implementation activities designed to achieve a high level of customer service and satisfaction during the implementation of an electronic data exchange (EDX) feed with Sun Life. This position is also responsible for some testing of EDX files. The Digital Operations Implementation Consultant requires a high level of independent judgement and decision making throughout the implementation and testing process.

How you will contribute:

• Research and resolve complex data exchange issues
• Test EDX files with Trading Partners for new employer groups
• Support renewal cases with changes to their feed structure
• Production and File Coding support for the Data Operations Specialist
• Participate with the broker, policyholder, and trading partner on all status calls, including kick off calls
• Manage the implementation schedule
• Completing regular case follow-ups including reporting status and communicating when activities are complete or in jeopardy of being delayed
• Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation
• Be the point of contact for the broker and policyholder for all feed questions during the implementation
• Ensure smooth transition to production from testing
• Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities

What you will bring with you:

• Ability to work with a diverse range of people
• 2+ years\xe2\x80\x99 experience working with EDX feeds between insurance carriers and Benefit Administration platforms
• Ability to communicate and translate IT requirements to customers
• Ability to analyze information, prioritize and solve recurring issues
• Ability to work on multiple projects with designated timelines
• Ability to develop and manage relationships with Trading Partners
• Experience in a client facing role
• Excellent organization and time management skills
• Critical thinking skills - using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Must work efficiently and effectively as a team and independently to identify best practices
• Ability to combine pieces of information to form general rules or conclusions
• Ability to be innovative and creative
• Demonstrated proficiency with PC software, with emphasis on Microsoft Office Suite and web tools for conferencing

Do you see yourself in this role even if you haven\xe2\x80\x99t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being \xe2\x80\x93 mental, physical and financial \xe2\x80\x93 including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work\xc2\xae Certified in Canada and the U.S.
• Named as a \xe2\x80\x9cTop 10\xe2\x80\x9d employer by the Boston Globe\'s \xe2\x80\x9cTop Places to Work\xe2\x80\x9d two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern region: $68,300-$102,500
• Central region: $72,000-$108,100
• Northern region: $77,000-$115,600

If you are a Colorado resident, the salary range for this position is $65,200-$97,900 annually.

If you are a New York resident, the salary range for this position is $77,000-$115,600 annually.

If you are Washington resident, the salary range for this position is $72,000-$108,100 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

#LI-remote

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee

Job Category: Business Analysis - Systems

Posting End Date:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sun Life Financial