Job Description

Wyndham Hotels & Resorts is now seeking an Implementation Analyst to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You\xe2\x80\x99ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you\xe2\x80\x99ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can\xe2\x80\x99t wait to welcome you!

The Role

The Implementation Team supports our properties through the implementation, deployment, upgrades, and installation process of our property management systems. The Implementation Analyst is responsible for working with the properties to determine which of the property management systems best fits their needs.

What you\'ll do

• Manage a customer through the complete implementation, deployment and installation process of a property management system.
• Develop and maintain a strong supporting relationship with the property through phone calls and emails.
• Ensure that all appropriate information is provided, received and verified in preparation for a successful deployment or upgrade of the PM system at property level.
• Develop pre-work for property configurations to ensure compliance to brand standards for room types, standard and local rate plans.
• Manage the customer relationship through the deployment process to ensure satisfaction.
• Schedule and monitor the completion of the installation.
• Provide updates to vendors when necessary.
• Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups.
• Responsible for managing multiple relationships for deployment at the same time.

You\'ll be successful if you have

• Capability of presenting the details of the PM system clearly and concisely.
• Ability to assist in answering questions and providing vital updates when necessary.
• Exceptional customer service.
• An understanding of IT, training and Property Management Systems.
• Ability to work well under pressure.

Required Qualifications/Experience

• 3-5 years of prior contact centre and or customer facing experience working with Opera and/or SynXis Property Management Systems (PMS)
• Understanding of rates and inventory controls
• Hospitality experience is preferred and Salesforce experience is considered an asset

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world\xe2\x80\x99s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company\xe2\x80\x99s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands\xe2\x80\x94think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8\xe2\x80\x94Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

Wyndham Hotels and Resorts