Job Description

About Us

Qontact Immigration Inc. is a growing immigration consultancy based in Mississauga, helping international students, workers, and families navigate Canada's complex immigration pathways. We pride ourselves on being approachable, accountable, and client-focused, while maintaining compliance with CICC standards.

We are looking for a detail-oriented and client-focused

Immigration Case Worker + Office Administrator

to join our team. This hybrid role requires someone who can manage immigration case files while also supporting the smooth operation of our office.

Key Responsibilities

Immigration Case Work

Assist RCICs with client file preparation, documentation, and submissions. Conduct initial file reviews and ensure all required forms and supporting documents are collected. Maintain accurate and organized client records in line with CICC compliance standards. Draft basic correspondence and assist with case tracking (submission deadlines, follow-ups, etc.). Liaise with clients via phone, email, and in-person to provide updates and collect information.

Office Administration

Manage daily office operations including reception, scheduling, and coordinating appointments. Answer client inquiries and redirect them to the appropriate consultant or department. Support with billing, payment tracking, and general office record-keeping. Assist in coordinating team meetings, preparing reports, and supporting marketing/CRM tasks when needed. Maintain a professional, welcoming environment for clients and visitors.

Qualifications

Previous experience in immigration case work, legal support, or office administration preferred. Strong organizational skills with attention to detail and ability to handle multiple priorities. Excellent written and verbal communication skills. Proficiency with MS Office (Word, Excel, Outlook) and familiarity with CRM/document management systems. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of Canadian immigration processes (study permits, work permits, PR, PNPs, etc.) is an asset.
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Work Location: In person