NNC Immigration is a client-focused immigration firm based in Brampton, Ontario. We provide personalized immigration solutions to individuals, families, and employers across Canada
As an
Immigration Case Manager
, you will oversee the full client file process -- from intake to final submission -- while ensuring compliance, accuracy, and timely delivery. You will manage a team of case processors, review completed work for quality and completeness, and communicate directly with clients and immigration authorities.
Duties and Responsibilities
Manage all active client files, ensuring applications are accurate, complete, and submitted on time.
Review and oversee work prepared by case processors, providing feedback and guidance as needed.
Draft, review, and prepare immigration application packages for various programs, including:
Temporary residence
(work permits, study permits, visitor visas)
Permanent residence
(Express Entry, Provincial Nominee Programs, Family Class, etc.)
Citizenship
and other related immigration matters.
Monitor client deadlines, visa expiries, and key milestones.
Communicate professionally with clients and government authorities via email and phone.
Assess client eligibility and identify potential risks, escalating complex cases to RCIC when necessary.
Maintain organized and up-to-date client records in the case management system.
Ensure that all work performed is within scope and billed accurately upon completion.
Support training and mentorship of junior staff and contribute to process improvement within the firm.
Prepare or contribute to immigration news updates, client newsletters, or knowledge-sharing materials.
Essential Qualifications
Regulated Canadian Immigration Consultant (RCIC) an asset for the position.* Minimum 3 years of experience handling Canadian immigration cases.
Strong understanding of IRCC procedures and documentation requirements.
Excellent verbal and written communication skills in English (French an asset).
Highly organized, detail-oriented, and able to manage multiple priorities effectively.
Proven ability to lead and review work from team members.
Job Type: Full-time
Pay: $23.00-$25.00 per hour
Expected hours: 40 per week
Work Location: In person
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