Job Description

Req ID: 134167
Company: Nova Scotia Health
Location: Central Zone, Abbie J. Lane Memorial Building - QEII
Department: IMIT Telecom Application Support
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Status: Management/Non Union Position
Posting Closing Date: 30-Sep-22

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We're on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with an Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out to see why more people from across the globe are moving here.

Responsibilities

Business Analysis and Recommendations

• Review and analyse business requirements with stakeholders.
• Evaluate alternative vendor and in-house solutions, which take into consideration Provincial multi-departmental impacts and the complexities of various solutions.
• Present recommendations to stakeholders.

Application and Systems Management

• Design and implement clinical communication application solutions in accordance with customer business requirements including a range of activities - from programming to configuration of turnkey software in consultation with relevant vendors.
• Provide in-house maintenance for application software and/or liaise with the software vendor to ensure that upgrades and enhancements are applied and tested.
• Assist user departments in defining their requirements for complex software applications, which often have multi-departmental impact.
• Develop, implement and maintain application security. Install and maintain updates as required. Identify, apply, and test patches and upgrades to database, application and web server software.
• Follow NSH Change Management policies and procedures
• Become familiar with the operating environment of the hardware platform on which the application system resides.

Documentation and User Support

• Work with vendors and clients to develop user manuals and training materials.
• Participate in training sessions for super users and staff.
• Assist users during implementation and throughout the life of their applications.
• Document automated and manual application management procedures associated with the application for the customer and Voice Services use.
• Develop triage and troubleshooting procedures and processes.
• Trains users in the operation of application software.

Quality Assurance and Control

• Unit, integrated, and user acceptance testing.
• Assisting or managing application changes including scheduling, implementation, monitoring, documentation, and communicating to all stakeholders.
• Participate in user department quality improvement and risk management projects to improve departmental procedures and workflows, as they apply to the application system.

Triage and Issue Management

• First point of contact for responding to and resolving application issues.
• Triage and coordinate resolution of issues with vendors, IT resources, and clients.
• Track resolution progress and escalate to management when appropriate.

Supporting Responsibilities

• Under the direction of the Clinical Communication Services Manager, assist or lead projects or initiatives as assigned. Duties include the development, evaluation, and maintenance of all associated documents such as: Project Plans, Request for Proposals, Work Breakdown Structure, Scope Definition, Statement of Work, Negotiation of Support Processes and Risk Management Plans
• This position is required to provide after hours on-call support on a rotating schedule.

• Travel to various sites through Nova Scotia will/may be required.

Qualifications

• A University Degree from a recognized university with a specialization in Computer Science, or an equivalent combination of education, training and experience.

• Minimum of 5 years' experience in advanced Clinical communication applications in large enterprise environment

• Minimum 10 years' experience in Clinical communications systems preferred.

• Demonstrates skills in the area of decision making, problem solving, and communications.
• Knowledge and skills in the areas of needs analysis, hardware and software selection methodology and applications design.
• Knowledge of project management tools and techniques.
• Knowledge and skills in the areas of clinical communications, including, but not limited to, private branch exchanges (PBXs), significant experience with nurse call systems, RTLS, ACD and Call Centre Solutions as well as knowledge of paging technology includes the management of private paging networks and applications of the public paging network technologies.

• Extensive knowledge of clinical integration engines; Nursecall (HillRom) and Centrak RTLS Systems.
• Previous experience programming clinical interfaces

• Experience supporting communications systems in a complex health care organizational environment considered an asset.
• Strong analytical, organizational and problem-solving skills with the ability to multi-task to meet tight deadlines
• Strong interpersonal skills

High level of accuracy and attention to detail

• Understanding of IT communication tools and telehealth
• Ability to execute through effective delegation, motivation and oversight
• Experience in data analytics for decision support
• Ability to prioritize and meet deadlines
• Excellent verbal, written communication and influencing skills
• Clearly communicates the NSHA vision, mission and values
• Experience in working with patient care leaders
• Ability to earn confidence, trust,and respect from colleagues; present ideas clearly and concisely and follow through on commitments.

Hours of Work

• Full time permanent position; 75 hours bi-weekly

Salary Information

$35.27 - $44.09 hourly

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

As per the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings, Nova Scotia Health requires all team members to be fully vaccinated by November 30th, 2021.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. Our priority groups are Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+. Members of these groups are welcome to apply and self-identify.

Follow Us!