Job Description

Job Summary

Under the supervision of the Senior Manager, Guest Experience,Operations, and through the TELUS World of Science--Edmonton, the Theatre Attendant has primary responsibility to ensure each guest receives an exceptional and positive experience. This individual will demonstrate outstanding customer service, patience, accuracy, and communication skills. The incumbent will be expected to perform their duties with little/minimal supervision

Duties

Responsible for providing the ultimate guest service experience the moment the guest enters to the moment they leave. Guest Enquiries - Understanding the major aspects of the facility in order to answer "basic" guest questions; referring more difficult questions to the House Manager for handling. Responsible for validating and scanning tickets for admittance. Housekeeping - Ensuring work area is clean and neat at all times. This includes the equipment, chairs, floors, stairs, displays, etc. This also includes assisting with auditorium cleaning after each performance. Periodically check auditorium for guest comfort and performance quality as well as monitor exits for security purposes. Assist the Purple Pear Restaurant and Box Office in day-to-day operations. This can include cash handling, food preparation, handling entrance tickets, and cleaning as required. Maintain and monitor glasses and equipment as per organization standards. Guest Handling--Assist the House Manager in directing or controlling guests in an emergency situation. Understand and follow all emergency procedures as outlined in the Team Purple Handbook. Monitor the requirement for wheelchair spaces and prepare the area when required. Other duties as required.

Skills

Strong customer service skills with a focus on guest satisfaction. Experience in events management and conflict management to effectively handle diverse situations. Cash handling experience to ensure accurate financial transactions. Previous experience working with children is highly desirable. Excellent public speaking abilities for engaging with guests during events. Background in food service or hospitality to enhance guest experiences at our facilities. Familiarity with resort or theater environments is beneficial for understanding the unique needs of our clientele. Join us as an Attendant and contribute to creating memorable experiences for our guests while developing your skills in a dynamic environment! High school diploma Prior experience in a related field is desirable Customer service experience is an asset

Note:

A clean Police Information Check, including the vulnerable sector, is a condition of employment for successful candidates. The check must be completed prior to commencement of work and is the candidate's financial responsibility.

Wages are $17.24-$21.25 per hour, based on the 2023-2024 Collective Agreement (PT120).

Hours of Work:

7.5-21 hours per week. Must be available weekdays, evenings and weekends.

Opening Date:

September 11, 2025

Closing Date:

September 18,2025

How to Apply:

hr@twose.ca

Job Type: Part-time

Pay: $17.24-$21.25 per hour

Expected hours: 7.5 - 21 per week

Benefits:

Employee assistance program On-site parking Store discount
Work Location: In person